> ## Documentation Index
> Fetch the complete documentation index at: https://helpdesk.quso.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# General FAQs

# Frequently Asked Questions

Welcome! Below you'll find answers to the most common questions about using [Quso.ai](http://Quso.ai).

***

## Getting Started

<AccordionGroup>
  <Accordion title="To start a new project/ upload a video on Quso.ai:" icon="sparkles">
    1. **Log in** to your [Quso.ai](http://Quso.ai) dashboard.
    2. From the home page, **select the feature** you’d like to use:
       * **AI Clips** – Automatically generate short highlight videos.
       * **AI Captions** – Add or edit captions for your videos.
       * **Edit a Video** – Launch the full video editor for custom edits.
    3. You’ll see a short description under each feature to help you choose the right one.
    4. **Follow the on-screen prompts** to upload your video or generate content using AI.
  </Accordion>

  <Accordion title="Where is my dashboard and the video editing platform?" icon="sparkles">
    After login, you're taken to the dashboard by default. If not, click **“Home”** in the side menu. Open any project to access the video editor.
  </Accordion>

  <Accordion title="What are the supported video formats and size limits for upload?" icon="sparkles">
    Supported formats: `.mp4`, `.mov`, `.webm` , `.m4v`

    * **Free plan:** Max 5 GB/ 720p
    * **Paid plans:** Up to 15GB / 1080p+
  </Accordion>
</AccordionGroup>

***

## AI Video Creation & Editing

<AccordionGroup>
  <Accordion title="How do I generate AI clips or highlights from my long video?" icon="sparkles">
    1. From the home page, **select the feature**:
       * **AI Clips** – Automatically generate short highlight videos.
             <img src="https://mintcdn.com/qusoai-5decf6ca/PPQxl57wXfGcWExH/images/FAQ-ai-clips.jpg?fit=max&auto=format&n=PPQxl57wXfGcWExH&q=85&s=63df542c56213994a2d5c308797a9533" alt="FAQ Ai Clips Jp" width="1280" height="720" data-path="images/FAQ-ai-clips.jpg" />
    2. You’ll see a short description under each feature to help you choose the right one.
    3. **Follow the on-screen prompts** to upload your video or generate content using AI.
  </Accordion>

  <Accordion title="How do I add or edit subtitles and captions on my video?" icon="sparkles">
    In the editor:

    * Open the **Subtitles** tab
    * Edit any subtitle box directly on the timeline
    * Use the auto-generated captions or edit them manually

          <img src="https://mintcdn.com/qusoai-5decf6ca/PPQxl57wXfGcWExH/images/FAQ-subtitles.jpg?fit=max&auto=format&n=PPQxl57wXfGcWExH&q=85&s=dfc5e09cdaf9b0171871fcce87715b58" alt="FAQ Subtitles Jp" width="1280" height="720" data-path="images/FAQ-subtitles.jpg" />
  </Accordion>

  <Accordion title="How do I add  background audio?" icon="sparkles">
    In the editor:

    * Navigate to the **Audio** tab
    * upload an audio file (MP3, WAV)
    * Adjust timing in the B-roll tab

          <img src="https://mintcdn.com/qusoai-5decf6ca/aWorx_CW1X3Qwsrh/images/add-music-to-clips-audio.jpg?fit=max&auto=format&n=aWorx_CW1X3Qwsrh&q=85&s=37d4831a7aa084771d206daa9cd2bac3" alt="Add Music To Clips Audio Jp" width="1280" height="720" data-path="images/add-music-to-clips-audio.jpg" />
  </Accordion>

  <Accordion title="How do I rotate or flip a video clip?" icon="sparkles">
    We do not have this feature on our platform.
  </Accordion>

  <Accordion title="How can I change the speed of a video or clip?" icon="sparkles">
    * Select the clip you want
    * Click on the download button
    * Over at the download option, you can select the playback speed for the downloaded video

          <img src="https://mintcdn.com/qusoai-5decf6ca/PPQxl57wXfGcWExH/images/FAQ-download-playback-speed.jpg?fit=max&auto=format&n=PPQxl57wXfGcWExH&q=85&s=d6d9a852c973c209dfbaca124e8d65b9" alt="FAQ Download Playback Speed Jp" width="1280" height="720" data-path="images/FAQ-download-playback-speed.jpg" />
  </Accordion>

  <Accordion title="How do I save a custom template or preset?" icon="sparkles">
    * After editing, click **Save as Template**
    * You will get the option to name the template before you save it
    * It’ll be available under the **Templates** tab for reuse

          <img src="https://mintcdn.com/qusoai-5decf6ca/PPQxl57wXfGcWExH/images/FAQ(3).jpg?fit=max&auto=format&n=PPQxl57wXfGcWExH&q=85&s=ff533913db04f9c8e263a553eab22350" alt="FAQ(3) Jp" width="1280" height="720" data-path="images/FAQ(3).jpg" />
  </Accordion>

  <Accordion title="How do I add new scene cuts in CutMagic?" icon="sparkles">
    In the CutMagic menu in the Editor:

    * Go to the point in the video where you would like to add the scene
    * Click **Add Scene Cut at Current Time**
    * Readjust the frame to your liking; you can also toggle the split-screen option.

          <img src="https://mintcdn.com/qusoai-5decf6ca/PPQxl57wXfGcWExH/images/FAQ-cutmagic.jpg?fit=max&auto=format&n=PPQxl57wXfGcWExH&q=85&s=7e5d031bd04d127068ee05a8c3b24cba" alt="FAQ Cutmagic Jp" width="1280" height="720" data-path="images/FAQ-cutmagic.jpg" />
  </Accordion>

  <Accordion title="Why are no clips being generated from the uploaded video?" icon="sparkles">
    Here are some things to keep in mind while uploading videos using AI clips:

    * The video must be over 3 minutes in length
    * The video must have spoken words.
    * Make sure to select the correct language while uploading the video. 
          <Tip>
            If you select English as the language and the video is in French, no clips will get generated.
          </Tip>

    Our platform uses the transcript generated from the videos to create clips.
  </Accordion>

  <Accordion title="Where do downloaded videos go?" icon="sparkles">
    While the video is processing, you can find it in the downloads section on the review page or the all downloads section on the home page.<br />Once the video is successfully downloaded, you can find it in the downloads section of your browser.
  </Accordion>
</AccordionGroup>

***

## Plans, Credits & Upgrades

<AccordionGroup>
  <Accordion title="How do credits work in Quso.ai?" icon="sparkles">
    Credits are used whenever you process or create content in [Quso.ai](http://Quso.ai) — such as AI Clips, Captions, or Text-to-Video.

    * **1 credit = 1 minute of video**, rounded up to the nearest minute.
    * Credits are shown **before** any action is processed.
    * On **monthly plans**, credits renew each month and unused credits **expire**.
    * On **annual plans**, you get all credits upfront for the year.
    * **Add-on credits** (purchased separately) **do not expire**.
    * Failed or unprocessed videos are **auto-refunded**.
    * In team workspaces, credits are **shared** across all members.
  </Accordion>

  <Accordion title="What does the “Upgrade” message mean?" icon="sparkles">
    You’ve either:

    * Used your free credits
    * Accessed a premium-only feature

    Upgrade to a paid plan to continue.
  </Accordion>

  <Accordion title="Is the free plan available in my country?" icon="sparkles">
    Yes, but availability may vary based on location or IP. If you can’t access it, contact support.
  </Accordion>

  <Accordion title="Will the Plus plan allow me to upload directly to YouTube?" icon="sparkles">
    No, the Plus plan does not have social media features.
  </Accordion>
</AccordionGroup>

***

## Billing & Currency

<AccordionGroup>
  <Accordion title="How do I change the billing currency?" icon="sparkles">
    * [Quso.ai](http://Quso.ai) sets the currency based on your location
    * Currency cannot be changed manually at this time
    * Contact support for region-specific issues
  </Accordion>

  <Accordion title="What is Quso.ai’s refund policy?" icon="sparkles">
    * **Monthly:** Non-refundable
    * **Annual:** Non-refundable

    To request, contact [support@quso.ai](mailto:support@quso.ai) or submit a ticket.
  </Accordion>

  <Accordion title="How do I cancel my subscription?" icon="sparkles">
    1. Go to **Billing & Plans**
    2. Click **Cancel Plan**
    3. Your plan remains active until the billing cycle ends

           <img src="https://mintcdn.com/qusoai-5decf6ca/PPQxl57wXfGcWExH/images/FAQ-cancel-plan.jpg?fit=max&auto=format&n=PPQxl57wXfGcWExH&q=85&s=18d30db26d52542081512d88eedd2cfb" alt="FAQ Cancel Plan Jp" width="1280" height="720" data-path="images/FAQ-cancel-plan.jpg" />
  </Accordion>
</AccordionGroup>

***

## Platform Navigation & UI

<AccordionGroup>
  <Accordion title="Where do I find tools like rotation or the properties panel?" icon="sparkles">
    We do not have these features available on the platform.
  </Accordion>

  <Accordion title="Where is the upload button?" icon="sparkles">
    You can find the New Project button in the top right corner of the screen.

    Alternatively you can also upload your videos, from the **home page**, simply **select the feature** you want to use:

    * **AI Clips** – Auto-generate short highlight videos
    * **AI Captions** – Add or edit captions
    * **Edit a Video** – Use the full video editor

    Each option includes a short description to help you decide. After selecting a feature, you'll be guided through the **upload process**.
  </Accordion>
</AccordionGroup>

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="Why can’t I upload my video?" icon="sparkles">
    Check:

    * Format: `.mp4`, `.mov`, `.webm`
    * File size: under your plan’s limit
    * Browser: try Chrome
    * Clear cache or disable extensions
    * If the issue persists, contact support — it could be a bug
  </Accordion>

  <Accordion title="Why did my video processing fail?" icon="sparkles">
    * The file may be too long
    * The server may be overloaded
    * Content may be unsupported (e.g., selecting the wrong language while uploading)
    * If the issue persists, contact support — it could be a bug

    Try again later or split the video.
  </Accordion>

  <Accordion title="Why can’t I download or play my video?" icon="sparkles">
    * Re-download with a stable internet
    * Make sure your device has storage
    * If the issue persists, contact support — it could be a bug
  </Accordion>

  <Accordion title="Why is my video blurry even at 1080p?" icon="sparkles">
    * Check original video quality
    * Re-render if clips were low-res
    * If still blurry, contact support — it could be a bug
  </Accordion>
</AccordionGroup>

***

## Account Management

<AccordionGroup>
  <Accordion title=" I forgot my password. What should I do?" icon="sparkles">
    * Click **Forgot Password** on the login page
    * Follow the reset link in your email
  </Accordion>

  <Accordion title=" I didn’t receive a verification email" icon="sparkles">
    * Check spam folder
    * Re-send the verification email from the login page
    * Double-check your email address
    * If the issue persists, contact support — it could be a bug
  </Accordion>

  <Accordion title="How do I change my password?" icon="sparkles">
    1. Go to **Settings → Security**
    2. Click **Change Password**

           <img src="https://mintcdn.com/qusoai-5decf6ca/PPQxl57wXfGcWExH/images/FAQ-change-password.jpg?fit=max&auto=format&n=PPQxl57wXfGcWExH&q=85&s=6724e6cde4ffaae7e31a8ce8c72c8e11" alt="FAQ Change Password Jp" width="1280" height="720" data-path="images/FAQ-change-password.jpg" />
  </Accordion>

  <Accordion title="How do I log in to my Quso.ai account?" icon="sparkles">
    * Visit \[[**quso.ai**](http://quso.ai)]\([**https://quso.ai**](https://quso.ai))
    * Log in with your email or a linked Google/Facebook account
  </Accordion>
</AccordionGroup>

***

## Advanced & Developer Features

<AccordionGroup>
  <Accordion title="Does Quso.ai offer an API?" icon="sparkles">
    Not at the moment. You can contact support to register your interest.
  </Accordion>

  <Accordion title="How do I schedule posts or videos?" icon="sparkles">
    1. After editing, click **Schedule**
    2. Choose the publish date/time
    3. Available for TikTok, YouTube, Facebook, Instagram, LinkedIn, X (Twitter), and Pinterest.
  </Accordion>

  <Accordion title="How do I use templates and presets?" icon="sparkles">
    Go to the editor for the clip you choose:

    * Head to the templates tab
    * Select one from the stock templates or one of your saved templates

          <img src="https://mintcdn.com/qusoai-5decf6ca/PPQxl57wXfGcWExH/images/FAQ-template.jpg?fit=max&auto=format&n=PPQxl57wXfGcWExH&q=85&s=7af2aeb842d98a361860fc58323b8f00" alt="FAQ Template Jp" width="1280" height="720" data-path="images/FAQ-template.jpg" />
  </Accordion>
</AccordionGroup>

***

## Support

<Accordion title="How do I contact Quso.ai support?" icon="sparkles">
  * Use the in-app **Help** widget
  * Email: [**support@quso.ai**](mailto:support@quso.ai)
  * Submit a ticket at the [Help Center](https://qusoai.frontkb.com/en/contact-us)
</Accordion>

***