# Link my social media accounts
Source: https://helpdesk.quso.ai/help/add-social-media-accounts
Connect up to 35 social accounts to quso.ai, five per platform across Facebook, Instagram, LinkedIn, Pinterest, TikTok, X and YouTube.
## Supported Social Media Platforms
You can link upto 35 social media accounts (5 accounts each of the 7 platforms listed below) on all plans. Reach out to us if you want to link any more.
Learn how to connect your [Facebook Page](/help/connect-facebook-account)
Connect your Instagram Profile by [following the steps here](/help/connect-instagram-account)
You can [connect your YouTube channels](/help/connect-youtube-account) for seamless posting of videos and shorts.
Connect Your [LinkedIn Profile or Page](/help/connect-linkedin-account)
How to [Connect Your TikTok Account](/help/connect-tiktok-account)
Here are the steps to connect your [X/Twitter](/help/connect-twitter-account) account.
Here are the steps to connect your [Pinterest](/help/connect-pinterest-account) board
## Understanding Social Sets
We support linking of "sets" of social media accounts. All paid plans come with 1 set of accounts.
Each set of social account connections consists of Facebook, Instagram, Linkedin, Twitter, Youtube, X/Twitter & Pinterest. You can purchase and setup multiple sets of social accounts.
The Lite plan offers only Tiktok account linking.\
Essential & Growth plans allow you to link all 7 social platforms listed below in sets.
Social sets are incredibly helpful when you want to connect social media accounts of multiple clients that you are working with.
## Connect Your Social Media Accounts
1. Click on the **Social tab** from the home page:
2. Once you are in the Social tab, click on the **Manage Accounts** button
3. You can then click on the link button for the social media account that you wish to connect with the platform.
4. Once you click on Link, it will take you to a pop-up page where you can select the account you wish to link with our platform.
Please make sure to disable any pop-up blocker extensions from your web browser while linking your account.
## All Set!
You’ve successfully connected your social media accounts.
Now you can start creating, scheduling, and publishing content directly from our platform.
# How To Add Team Members?
Source: https://helpdesk.quso.ai/help/add-team-members
Invite people to your quso.ai team workspace and give each one a role. Plans include up to 4 seats. Ask support to add more.
You can invite team members who work with you to your workspace, and assign roles to them.
To invite a team member, click on the "Invite" button on your dashboard.
Alternatively, you can also navigate to the "Settings" by clicking on your profile icon, and then go to "Workspace & team details"
Team member seats are billed at an additional \$9 per month per seat, or \$90 per year per seat. If you're on an annual plan, your team member seat will also be added on an annual basis.
When you invite a team member, they will get an email asking them to join your workspace.
All paid plans allow you to add upto 4 team members. If you need more than 4 seats, please contact us.
The main account or parent account is treated as the primary owner of any workspace. All other team members are added as members only and have restricted capabilites.
# Connect Facebook Page
Source: https://helpdesk.quso.ai/help/connect-facebook-account
Connect a Facebook Page to quso.ai for scheduled publishing. Personal profiles are not supported. Which permissions to grant and why.
Only **Facebook Pages** are supported. Facebook does not support linking your personal Facebook accounts for automatic publishing.
Please be sure you are the admin of Facebook Page and **grant all permissions** to Pages and selections. Failure to do so might prevent successful posting.
## **Go to the Manage accounts page**
Open the manage accounts page from the social tab and click on the link button. This will open a new tab.
## **Click to Link Facebook**
Click the Facebook icon on the Social Accounts page.
## **First Time Facebook Linking**
A Facebook sign-in will pop-up - *please be sure you allow pop-ups*.\
If you have already linked Facebook with Ayrshare, skip ahead.
## **Choose a Facebook Page**
Follow the instructions and select a Facebook Page to link. Click **Continue as NAME** on the login page.
## **Choose a Facebook Page**
Once back at the Ayrshare dashboard, choose a Facebook page to link and click **Submit**.
Your Social Accounts page will now be updated with your Facebook account.
## You're All Set!
You’ve successfully linked your Facebook page to our platform! \
You can now **post or schedule media** directly through our dashboard with ease.
Need more help? Feel free to reach out to our support team anytime.
# Connect Instagram Account
Source: https://helpdesk.quso.ai/help/connect-instagram-account
Connect an Instagram Business or Creator account to quso.ai. It has to be linked to a Facebook Page first. What to do when it fails.
Only **Instagram Business or Creator** accounts connected to a **Facebook Company Page** are supported.
Instagram does not support Personal Facebook accounts or Creator Studio accounts.
Please be sure you are the admin of the Facebook Page and **grant all permissions** to Pages, Instagram accounts, and selections. Failure to do so might prevent successful posting.
## **Linking Facebook/Instagram**
### **Go to the Manage Accounts page**
Open the manage accounts page from the social tab and click on the link button. This will open a new tab.
### **Click To Link Instagram**
Click the Instagram icon on the Social Accounts page.
### **First Time Instagram Linking**
The first time you link Instagram, you will be asked to authenticate through Facebook.\
If you have previously connected Ayrshare with Facebook and don’t see this image, skip to step 3.
### **Continue**
Click **Continue as NAME** on the login page.
### **Choose a Facebook Page**
Once back at the Ayrshare dashboard, choose a Facebook page to link and click **Submit**. You need to choose a Facebook page that is connected to you Instagram Business Account.
### **Confirmation**
Your Social Accounts page will now be updated with your Facebook account.
Instagram authenticates through Facebook, so when you click the Instagram icon on the Social Accounts page, a Facebook sign-in will pop up - *please be sure you allow pop-ups*.
## Enabling an Instagram Business or Creator Account
Instagram requires that your account be an **Instagram Business** or **Instagram Creator** account linked to a **Facebook Page**, but don’t worry, it is free and easy to set up.
If you don’t have a Facebook Page, you can set up one.
Your Instagram account is required to be a **Business or Creator Profile** and connected to your Facebook Page. This is required by Instagram for posting images and videos.
If you already have a Facebook Page, continue on. Otherwise, **create a new Facebook Page** by logging into Facebook and going to the [**Facebook Page Creation**](https://www.facebook.com/pages/create/?ref_type=site_footer).
### **Switching from a Personal to a Business or Creator Account**
If you have a personal Instagram account, open up the Instagram mobile app:
* Go to your profile and tap the menu icon ≡ in the upper right corner to go to the **Settings and Activity** page.
* Scroll down to the **For Professionals** section.
* Click **Account type and Tools**.
* Tap **Switch to a professional account**.
* Go through the steps to set up your account and select with **Creator** or **Business**.
* You may be asked to select a **Facebook Page** to connect.
If you already have an Instagram Business/Creator account, you can **connect your Facebook Page to Instagram** by going to the *Facebook Page you manage -> Page Settings -> Instagram*. If it isn’t connected, you can click the “Connect” button on that page.[****](https://www.ayrshare.com/docs/dashboard/connect-social-accounts/instagram#switching-from-a-business-to-creator-or-vice-versa)
# Connect LinkedIn Account/Page
Source: https://helpdesk.quso.ai/help/connect-linkedin-account
Connect a LinkedIn profile or company page to quso.ai. You need an admin role on the page for it to appear in the list.
You can link either your LinkedIn company page or your personal LinkedIn account. When authorizing LinkedIn with our platform, you will be redirected to LinkedIn to log in and authorize Ayrshare to access your LinkedIn account.
## Linking LinkedIn
### **Go to the Manage Accounts page**
Open the manage accounts page from the social tab and click on the link button. This will open a new tab.
### **Click to Link LinkedIn**
Click the LinkedIn icon on the Social Accounts page.
### **Log in to LinkedIn**
The page will be redirected to LinkedIn and request you to log in to your LinkedIn account. If you have previously authorized Ayrshare with LinkedIn, this step may be skipped.
### **Accept Authorization Permissions**
Accept the authorization permissions Ayrshare is requesting.
### **Select Company or Personal LinkedIn Account**
You will be redirected back to Ayrshare where you can select the LinkedIn account type you wish to link with Ayrshare. You may either choose a LinkedIn company page or your personal LinkedIn account.
If selecting to link a company page, the LinkedIn user must be a Super Admin or Content Admin of the company page to link it with Ayrshare.
### **Select a Company Page**
If you choose “Company Page”, you will see a list of company pages you can select from. Remember, the LinkedIn user must be a Super Admin or Content Admin of the company page to link it with Ayrshare.
### **Confirmation**
Your Social Accounts page will now be updated with your LinkedIn account.
## You're All Set!
You’ve successfully linked your LinkedIn account to our platform! \
You can now **post or schedule media** directly through our dashboard with ease.\
Need more help? Feel free to reach out to our support team anytime.
### Guidelines for Tagging People and Companies on LinkedIn
Mention another LinkedIn member profile by adding `@vanity_name` or `@[Person Full Name]` in the post text.
1. `@vanity_name` is the vanity name of the member profile. For example, in the member’s profile URL `https://www.linkedin.com/in/vanity_name/`, the vanity name is `vanity_name`.
2. `@[John Smith]` is the person’s full name. For example, if the person’s full name is `John Smith`, the mention would be `@[John Smith]`.
We recommend method 1 to avoid any ambiguity.\
So, in this case, to mention Root Inc., the user should use @rootinsurance.\
\
Example -\
"Finding a Better Way with Mobile Telematics @\[Alex Timm], Co-Founder & CEO, @rootinsurance, shares the inspiration behind Root to revolutionize the insurance industry by leveraging mobile telematics...."\
\
Caveats to keep in mind -
1. You must have a LinkedIn company page connected to your Quso account to mention member profiles. If you connect your own personal LinkedIn account, you will not be able to mention other people’s profiles.
2. LinkedIn only allows mentioning people who follow your organization/company page.
## **LinkedIn Troubleshooting**
The most common error you may encounter is a company page not showing in the list of available companies. This can be caused by the LinkedIn user not being a Super Admin or Content Admin of the company page and can be fixed by a Super Admin of the company page **updating the user’s page role**.
# Connect Pinterest Board
Source: https://helpdesk.quso.ai/help/connect-pinterest-account
Connect Pinterest to quso.ai. You need at least one board before you start, because posts publish to a board rather than a profile.
## **Pinterest Board Setup**
Before linking your Pinterest account, you must have at least one Pinterest board set up. To do so, navigate to your Pinterest profile page and click on the " Create a board" option. Follow the instructions to create a new board.
## **Linking Pinterest**
### **Go to the Manage accounts page**
Open the manage accounts page from the social tab and click on the link button. This will open a new tab.
### **Click to Link Pinterest**
Click the Pinterest icon on the Social Accounts page.
### **First Time Pinterest Login**
If you are not logged in yet, you’ll navigate to the Pinterest login page. Enter your credentials accordingly.\
If you are already logged in, please proceed to the next step.
### **Authorize App**
If already logged in, click **Give access** on the Authorize app page.
### **Choose a Pinterest Board**
Once back at the Ayrshare dashboard, choose the Pinterest board to link.
### **Confirmation**
Your Social Accounts page will now be updated with your Pinterest account.
## You're All Set!
You’ve successfully linked your Pinterest board to our platform! \
You can now **post or schedule media** directly through our dashboard with ease.\
Need more help? Feel free to reach out to our support team anytime.
# Connect TikTok Account?
Source: https://helpdesk.quso.ai/help/connect-tiktok-account
Connect a personal or business TikTok account to quso.ai and publish directly. What TikTok asks you to approve during authorization.
You can link either your personal or business TikTok account. When authorizing TikTok, you will be redirected to TikTok to log in and authorize Ayrshare to access your TikTok account.
## Linking TikTok
### **Go to the Manage accounts page**
Open the manage accounts page from the social tab and click on the link button. This will open a new tab.
### **Click to Link TikTok**
Click the TikTok icon on the Social Accounts page.
### **First Time TikTok Login**
If you’re not already logged into TikTok, you’ll see the TikTok login page. Enter your credentials to log in to your TikTok account.\
If you are already logged in, please proceed to the next step.
### **Authorize Access**
Click **Continue** to allow Ayrshare to connect to your TikTok account.
### **Confirmation**
Your Social Accounts page will now be updated with your TikTok account.
## You're All Set!
You’ve successfully linked your TikTok account to our platform! \
You can now **post or schedule media** directly through our dashboard with ease.\
Need more help? Feel free to reach out to our support team anytime.
# Connect X/Twitter Account
Source: https://helpdesk.quso.ai/help/connect-twitter-account
Connect your X (formerly Twitter) account to quso.ai to schedule posts. What access X asks for and how to reconnect if posting stops.
You can link your X, formerly known as Twitter, account with our platform. When authorizing X, you will be redirected to X to log in and authorize Ayrshare to access your X account.
## Linking X/Twitter
### **Go to the Manage Accounts page**
Open the manage accounts page from the social tab and click on the link button. This will open a new tab.
### **Social Accounts Page**
Click **X/Twitter - Click to Link** button on the Social Accounts page.
### **First Time X Linking**
When you click the X icon on the Social Accounts page, an X sign-in will pop up - *please be sure you allow pop-ups*. If you are already logged in, please proceed to the following step.\
Click *Sign In*, follow the instructions, and input relevant login credentials.
### **Authorize Access**
If you have already signed in, click **Authorize app** on the pop-up.\
This will authorize Ayrshare to access your X account.
### **Confirmation**
Your Social Accounts page will now be updated with your X account.
## You're All Set!
You’ve successfully linked your X account to our platform! \
You can now **post or schedule media** directly through our dashboard with ease.\
Need more help? Feel free to reach out to our support team anytime.
# Connect YouTube Account
Source: https://helpdesk.quso.ai/help/connect-youtube-account
Connect a YouTube channel to quso.ai to publish Shorts and long videos. Pick the right Google account and channel during authorization.
## **How to Link a YouTube Channel**
You can link a YouTube channel with our platform. When authorizing YouTube with Ayrshare, you will be redirected to Google to log in, authorize Ayrshare, and select a YouTube channel. Please be sure your Google account is permitted to manage the YouTube channel you want to connect and that the channel is public.
## **Linking YouTube**
### **Go to the Manage Accounts page**
Open the manage accounts page from the social tab and click on the link button. This will open a new tab.
### **Click to Link YouTube**
Click the YouTube icon on the Ayrshare Social Account linking page.
### **Google Login**
The page will be redirected to either a Google login page or a list of currently logged in Google accounts.
### **Choose a YouTube Channel**
Select a Google account that is associated with the YouTube channel you want to connect.
### **Select a YouTube Channel**
Select the YouTube channel you want to connect.
### **Authorize Access**
You may then see one or two screens requesting permissions. Click *Continue* on each screen.
Once complete, you will be returned to the Ayrshare social linking page.
### **Confirmation**
Your Social Accounts page will now be updated with your YouTube account.
## **You’re All Set!**
You’ve successfully linked your LinkedIn account to our platform!\
You can now **post or schedule media** directly through our dashboard with ease.\
Need more help? Feel free to reach out to our support team anytime.
## **Troubleshooting YouTube Linking**
YouTube posting requires your YouTube account to have at least one Channel and be an owner on the Channel. To create a YouTube Channel, click on your profile in the YouTube Dashboard and choose “Create a Channel”.
# Custom Clip Using Timestamps
Source: https://helpdesk.quso.ai/help/custom-clip-timestamp
Make a custom clip in quso.ai by typing the start and end timestamps yourself instead of using the AI picks. Works on any uploaded video.
You can create custom clips using either timestamps or the transcript of the video itself.
Using custom clips is a great option when you have a segment in mind that the AI did not clip or you want to render the entire video.
To create a custom clip using timestamps, click on the custom clip button on the screen with all your clips and then select "Create from Timestamp".
You will now see options to select start & end time of the clip, along with an option to give it a name. Drag the corners to select the times and keep an eye on the length of the video.
Click on "Create" when you are happy with the clip.
Your clip will be processed and is ready to be used now!
If your clips is longer than 1 minute in length, it will automatically show up in the 'Chapters' section instead of the 'Shorts' section of the clips screen.
# Custom Clip Using Transcript
Source: https://helpdesk.quso.ai/help/custom-clip-transcript
Make a custom clip in quso.ai by selecting the words you want in the transcript. The clip follows the text, so no timeline scrubbing.
You can create custom clips using either timestamps or the transcript of the video itself.
Using custom clips is a great option when you have a segment in mind that the AI did not clip or you want to render the entire video.
To create a custom clip using transcript, click on the custom clip button on the screen with all your clips and then select "Create from Transcript".
You will now see the transcript of the whole video on the screen, on which you can drag and select the section you want to clip as shown below.
Once you're satisfied with the selection, click on the "Preview and Create" button.
You'll be prompted to name your clip, give it a relevant name and then click on "Confirm"
Your clip will be processed and is ready to be used now!
If your clips is longer than 1 minute in length, it will automatically show up in the 'Chapters' section instead of the 'Shorts' section of the clips screen.
# Download Invoice
Source: https://helpdesk.quso.ai/help/download-invoice
Past quso.ai invoices are in Billing & Plans under Settings. Download any of them there, or ask support to send a copy.
## Where can I find my invoices?
You can find your past invoices in the Billing & Plans dashboard in the settings menu. Alternatively, you can also reach out to our support team to help you with this.
### Step 1: Goto the billings and plans menu.
### Step 2: Once in the menu, scroll down and you will find all invoices.
# Editor FAQs
Source: https://helpdesk.quso.ai/help/editor-faq
Answers to common questions about quso.ai's video editor: captions, layouts, trimming, music, templates, exports, and what to do when something looks off.
If this is your **first time** using any video editor, check out this very **helpful video guide**.
## Using the timeline
## Make Changes to the video
## Editing Subtitles or Captions
## Adding Elements, B-Rolls & Music
## Adding Background & Text
## Saving Drafts & Templates
## Changing Aspect Ratio or Size
## Using Cutmagic
## Using AI Descriptions
# Add music to your clips
Source: https://helpdesk.quso.ai/help/editor/add-music-to-clips
Add music to a video clip in quso.ai from the stock library or your own audio file, then set volume and trim it to the clip length.
Want to make your clips more engaging? You can now **add background music** with ease! Choose from our built-in stock music library or upload your own audio files to create the perfect vibe.
## Step 1: Open the Music Menu
1. **Open the Editor**\
Head to the clip you want to edit and open it in the [Quso.ai](https://quso.ai) editor.
2. **Go to Media > Audios**\
In the left sidebar, click on **Media**, then select the **Audios** tab.
## Step 2: Add Your Music
### 🔁 Option 1: Upload Your Own Audio
* Click **“Upload a Media File”** in the left panel.
* A pop-up will appear — choose the audio file you want to upload.
* Once uploaded, your audio will be saved under your **Brandkit** for future use.
### 🎧 Option 2: Use the Stock Music Library
* Browse the **stock audio library** for a track that suits your video.
* Once you find the right audio, click the **“Add”** button.
## Step 3: Customize Audio Timing
After adding music, it appears in the **B-Roll menu**. Here’s how to control when and how it plays:
* Use the **timestamp controls** to set a custom start time and duration.
* Want it to play through the entire clip? Click \*\*“Add for entire duration.”\*\*Step 4: Adjust the Volume
* Use the **volume slider** in the B-Roll menu to increase or decrease the background music volume for a balanced audio experience.
## Step 5: Remove or Replace Music (Optional)
* To delete an audio track, click the **trash icon** next to it in the B-Roll menu.
## ✅ Final Steps: Preview and Save
* Click **Preview** to check if the audio feels right.
* Adjust volume or timing as needed.
* Once happy, click **Save** or **Schedule** your clip. That’s it!
***
### Need Help?
If you run into any issues or have questions, our support team is just a message away.
# General FAQs
Source: https://helpdesk.quso.ai/help/general-faq
Answers to common quso.ai questions about logging in, uploading, clips, captions, credits, plans, publishing, and reaching support.
## Frequently Asked Questions
Welcome! Below you'll find answers to the most common questions about using [Quso.ai](https://quso.ai).
***
## Getting Started
1. **Log in** to your [Quso.ai](https://quso.ai) dashboard.
2. From the home page, **select the feature** you’d like to use:
* **AI Clips** – Automatically generate short highlight videos.
* **AI Captions** – Add or edit captions for your videos.
* **Edit a Video** – Launch the full video editor for custom edits.
3. You’ll see a short description under each feature to help you choose the right one.
4. **Follow the on-screen prompts** to upload your video or generate content using AI.
After login, you're taken to the dashboard by default. If not, click **“Home”** in the side menu. Open any project to access the video editor.
Supported formats: `.mp4`, `.mov`, `.webm` , `.m4v`
* **Free plan:** Max 5 GB/ 720p
* **Paid plans:** Up to 15GB / 1080p+
***
## AI Video Creation & Editing
1. From the home page, **select the feature**:
* **AI Clips** – Automatically generate short highlight videos.
2. You’ll see a short description under each feature to help you choose the right one.
3. **Follow the on-screen prompts** to upload your video or generate content using AI.
In the editor:
* Open the **Subtitles** tab
* Edit any subtitle box directly on the timeline
* Use the auto-generated captions or edit them manually
In the editor:
* Navigate to the **Audio** tab
* upload an audio file (MP3, WAV)
* Adjust timing in the B-roll tab
We do not have this feature on our platform.
* Select the clip you want
* Click on the download button
* Over at the download option, you can select the playback speed for the downloaded video
* After editing, click **Save as Template**
* You will get the option to name the template before you save it
* It’ll be available under the **Templates** tab for reuse
In the CutMagic menu in the Editor:
* Go to the point in the video where you would like to add the scene
* Click **Add Scene Cut at Current Time**
* Readjust the frame to your liking; you can also toggle the split-screen option.
Here are some things to keep in mind while uploading videos using AI clips:
* The video must be over 3 minutes in length
* The video must have spoken words.
* Make sure to select the correct language while uploading the video.
If you select English as the language and the video is in French, no clips will get generated.
Our platform uses the transcript generated from the videos to create clips.
While the video is processing, you can find it in the downloads section on the review page or the all downloads section on the home page.
Once the video is successfully downloaded, you can find it in the downloads section of your browser.
***
## Plans, Credits & Upgrades
Credits are used whenever you process or create content in [Quso.ai](https://quso.ai) — such as AI Clips, Captions, or Text-to-Video.
* **1 credit = 1 minute of video**, rounded up to the nearest minute.
* Credits are shown **before** any action is processed.
* On **monthly plans**, credits renew each month and unused credits **expire**.
* On **annual plans**, you get all credits upfront for the year.
* **Add-on credits** (purchased separately) **do not expire**.
* Failed or unprocessed videos are **auto-refunded**.
* In team workspaces, credits are **shared** across all members.
You’ve either:
* Used your free credits
* Accessed a premium-only feature
Upgrade to a paid plan to continue.
Yes, but availability may vary based on location or IP. If you can’t access it, contact support.
No, the Plus plan does not have social media features.
***
## Billing & Currency
* [Quso.ai](https://quso.ai) sets the currency based on your location
* Currency cannot be changed manually at this time
* Contact support for region-specific issues
* **Monthly:** Non-refundable
* **Annual:** Non-refundable
To request, contact [support@quso.ai](mailto:support@quso.ai) or submit a ticket.
1. Go to **Billing & Plans**
2. Click **Cancel Plan**
3. Your plan remains active until the billing cycle ends
***
## Platform Navigation & UI
We do not have these features available on the platform.
You can find the New Project button in the top right corner of the screen.
Alternatively you can also upload your videos, from the **home page**, simply **select the feature** you want to use:
* **AI Clips** – Auto-generate short highlight videos
* **AI Captions** – Add or edit captions
* **Edit a Video** – Use the full video editor
Each option includes a short description to help you decide. After selecting a feature, you'll be guided through the **upload process**.
***
## Troubleshooting
Check:
* Format: `.mp4`, `.mov`, `.webm`
* File size: under your plan’s limit
* Browser: try Chrome
* Clear cache or disable extensions
* If the issue persists, contact support — it could be a bug
* The file may be too long
* The server may be overloaded
* Content may be unsupported (e.g., selecting the wrong language while uploading)
* If the issue persists, contact support — it could be a bug
Try again later or split the video.
* Re-download with a stable internet
* Make sure your device has storage
* If the issue persists, contact support — it could be a bug
* Check original video quality
* Re-render if clips were low-res
* If still blurry, contact support — it could be a bug
***
## Account Management
* Click **Forgot Password** on the login page
* Follow the reset link in your email
* Check spam folder
* Re-send the verification email from the login page
* Double-check your email address
* If the issue persists, contact support — it could be a bug
1. Go to **Settings → Security**
2. Click **Change Password**
* Visit \[[**quso.ai**](https://quso.ai)]\([**https://quso.ai**](https://quso.ai))
* Log in with your email or a linked Google/Facebook account
***
## Advanced & Developer Features
Not at the moment. You can contact support to register your interest.
1. After editing, click **Schedule**
2. Choose the publish date/time
3. Available for TikTok, YouTube, Facebook, Instagram, LinkedIn, X (Twitter), and Pinterest.
Go to the editor for the clip you choose:
* Head to the templates tab
* Select one from the stock templates or one of your saved templates
***
## Support
* Use the in-app **Help** widget
* Email: [**support@quso.ai**](mailto:support@quso.ai)
* Submit a ticket at the [Help Center](https://qusoai.frontkb.com/en/contact-us)
***
# How Credits Work?
Source: https://helpdesk.quso.ai/help/how-credits-work
How quso.ai credits work. One credit per minute of uploaded video. What each plan includes, when credits reset, and how to add more.
## What are credits?
Credits are the units used for video creation within quso.ai. Each minute of video you upload consumes one credit. For example, processing a 10-minute video will use 10 credits.
Credits are only used when you upload a video. Once uploaded, you can edit, publish to social media, or download clips without using any additional credits.
If you are on an **annual plan**, you’ll receive all your credits for the full 12 months upfront.\
If you are on a **monthly plan**, you’ll receive your credits one month at a time.
## Calculation of credit usage
For **AI Clips, AI Captions, AI Writer** features credits are calculated by length of the imported video. For example, if your imported video is 42 minutes in length, you will use up 42 credits.
* Videos less than 1 min are rounded up to 1 credit. (Eg, a 40-second video is rounded up and will use up 1 credit)
* Videos with partial minutes are also rounded up to the nearest minute (Eg. 25 min 40 sec long it will use up 26 credits)
For **AI Influencer & AI Text to Video**, the approximate length of the final video is the number of credits you will use up.
Credit usage is always shown upfront before you start any processing or any deduction of credits.
## Credit Refunds
Any credits deducted for videos or projects that did not process will be auto-refunded.\
If you are not happy with the output, you can reach out to us, and we will reimburse the credits for you.
## Do credits expire?
Credits from your **base plan** expire at the end of each subscription period.
* If you're on a **monthly plan**, unused credits will **not roll over** to the next month.
* If you're on an **annual plan**, credits will reset at the end of the 12-month period.
However, this **does not apply to add-on credits** purchased separately. These **do not expire** and can be used at any time.
## How do I get more credits?
There are many different ways to get more credits:
* **Adding Credits**\
You can add more credits to your plan anytime by clicking the **"Add Credits"** button located at the bottom left of the home page. Each credit costs **\$0.15**, though the price may vary based on your region.
* **Upgrading Your Plan**\
Need more credits or additional features? You can upgrade to a higher-tier plan to receive more monthly credits along with access to all the benefits that come with that tier.
* **Switching to an Annual Plan**\
Switching from a monthly to an annual plan gives you all 12 months’ worth of credits upfront—perfect for those who prefer to plan ahead or use more credits at once.
## How are credits consumed in my team workspace?
Only the **team owner** can purchase a paid plan for the team. Once the plan is active, **credits are shared** across all team members.
# Publish or Schedule Posts to Multiple Platforms
Source: https://helpdesk.quso.ai/help/how-to-bulk-publish
Post to multiple social media platforms at once from quso.ai. Set a description and hashtags per platform, then publish now or schedule.
This guide explains how to publish or schedule your posts to multiple social media platforms directly from [Quso.ai](https://quso.ai) with just a few clicks. Once your video is ready, you can easily generate descriptions, upload thumbnails, preview posts, and schedule them for automatic publishing.
***
## Step 1: Navigate to the Publish Section
After you finish editing your video:
1. Go to **Downloads**
2. Select **Publish**
3. Click **Schedule**
You will now see the list of platforms available for publishing.
***
## Step 2: Link Your Social Accounts
* If your accounts are already linked, you will see them listed.
* If not, click **Link** next to the platform you want to connect.
* Once linked, close the window, and the connected account will appear in your list.
***
## Step 3: Generate a Description
Use the built-in tools to generate a caption or write your own.\
This description will be used when your post is published.
***
## Step 4: Upload or Select a Thumbnail
You can:
* Upload your own custom thumbnail, or
* Choose a frame from your video to use as the thumbnail.
***
## Step 5: View the Post Preview
You will see a mobile-style preview of your post.
Note:\
This preview does **not** display your final edited template or subtitle style. It only shows how your post will appear on social platforms when viewed on a phone.
***
## Step 6: Schedule Your Post
* Select the date and time you want your post to go live.
* For example, you can schedule it for the **28th at 8:00 PM**.
* Once confirmed, the scheduling process will begin. This may take a few minutes.
You can return to Downloads while the system processes your schedule.
***
## Step 7: Check Scheduled Posts
Once loaded, you will see which platforms the post has been scheduled for.\
Scheduled or published posts will appear here.
* Open **Scheduled Posts**
* You will see the post listed with its scheduled time
For example, your post may show as scheduled for TikTok and YouTube.
***
## Managing Scheduled Posts
You can also **delete, edit, or reschedule your scheduled posts** directly from the Scheduled Posts page.\
If you no longer want a post to go live, simply select it and delete it before the scheduled time.
***
## That’s It!
You have now successfully scheduled your post across multiple platforms using [Quso.ai](https://quso.ai).
# How to post Instagram Carousel?
Source: https://helpdesk.quso.ai/help/how-to-post-instagram-carousel
Post an Instagram carousel from quso.ai without uploading to the media library first. Pick the images, write the caption, publish or schedule.
You can publish **Instagram carousel posts** directly from **Quso.ai**. There is no need to upload files to your media library first. Follow the simple steps below.
***
### Step 1: Open the Posts Page
From the sidebar, go to Social Media → Posts.
***
### Step 2: Create a New Post
Click the “New Post” button to begin creating your carousel.
***
### Step 3: Upload Your Carousel Media
A pop-up window will appear where you can select the images or videos you want to include in your Instagram carousel.
To upload multiple files at once, hold the Shift key or Ctrl or Command key while selecting your media.
**Quso.ai** will arrange the files in the same order you upload them. So please be mindful of this.
***
### Step 4: Choose Instagram and Add Your Caption
Select Instagram as your publishing platform.
Add your caption, hashtags, and any additional text you want to include.
Instagram carousels support a mix of images and videos. Make sure your creative sequence is set the way you want it to appear on Instagram.
***
### Step 5: Schedule or Publish Your Carousel
When your post is ready:\
• Select “Publish Now” to send the carousel to Instagram immediately\
• Select “Schedule” to choose a future date and time
***
### You Are All Set
With this workflow, you can create and publish Instagram carousels quickly and easily. **Quso.ai** handles the formatting and final upload for you, so you can focus on your content.
If you need help, our support team is always here for you. Happy posting!
# How to use Script to AI Video
Source: https://helpdesk.quso.ai/help/how-to-use-ai-video-generator
Use the script to video AI tool in quso.ai. Paste or generate a script, choose visuals and a voice, and export a finished video.
## How to Create Your First Script-to-AI Video
The AI video feature is being discontinued and will no longer be available.
With [Quso.ai](https://quso.ai)’s **Script to AI Video** tool, you can transform your ideas into high-quality videos in minutes. Here’s how to get started:
### ✅ Step 1: Open the Script to AI Video Tool
From the [**Quso.ai**](https://quso.ai) Home Page, click on **“Script to AI Video.”**\
This will open the workspace where you can start building your video project.
### 🧠 Step 2: Add or Generate a Script
You can either:
* **Write and paste your own script** into the Add your own Script menu
* Or enter a prompt to let AI create one for you based on your topic
Once your script is ready, make any edits needed to match your tone and messaging. Then, click **“Continue”** to move on and generate the script.
### 🎨 Step 3: Customize Your Video
Now it's time to tailor your video’s look and feel. Set the following preferences:
* **🎬 Video Length** – Choose the duration that fits your content goals
* **🌐 Voiceover Language** – Select from multiple language options
* **💬 Subtitles Style** – Select the style of your captions for accessibility and engagement
* **🖼️ Background Visuals** – Choose a default or **upload your own background video or image** to personalize the look
### Step 4: Generate & Download
Once everything looks good:
* Click **“Generate Video”**
* [Quso.ai](https://quso.ai) will process your script and settings to produce the video.
In just a few minutes, your final video will be ready to **preview, download, or schedule** for publishing across your preferred platforms.
## 🎉 That’s it!
You’ve created a professional-quality video using just a script and a few clicks. This tool is ideal for repurposing blog posts, announcements, product explainers, and more—without the editing hassle.
Need help? Contact [**support@quso.ai**](mailto:support@quso.ai) — we’re here to assist!
# Login Options
Source: https://helpdesk.quso.ai/help/login-options
quso.ai login options. Sign in with Google, Facebook, Microsoft, or email and password, and how to recover access if one stops working.
## What services can I use to login?
We support signup with Google, Facebook, Microsoft & Email.
## Can I login with an email account?
Yes, you can!
## Can I change the email linked to my account?
Yes, but only if you're a paying customer. Please raise a ticket with our support team and we'll change your email ID
# CutMagic: New Layouts & Enhancements
Source: https://helpdesk.quso.ai/help/new-cut-magic
CutMagic update in quso.ai. Better detection of screens, faces, and camera angles, plus new layouts for multi-cam scene cuts.
## What's New in CutMagic
CutMagic's detection system has been enhanced to better identify screens, faces, and camera angles in your video. This means:
* **Smarter scene detection** — CutMagic now recognizes more types of content (screen recordings, single speakers, multi-speaker panels, and more) and applies suitable layouts automatically.
* **More layout options** — You can now choose from 9 different layout types per scene, giving you more control over how your video looks in portrait (9:16) format.
* **Less manual editing** — Because the AI handles the initial layout and framing, you spend less time adjusting scenes yourself.
***
## Layout Types
CutMagic now supports **9 layout types**, organized into three categories:
**Speaker layouts:**
* **Single Speaker** — Full-frame view focused on a single speaker.
* **Two Speakers** — Split view for two speakers.
* **Three Speakers** — Grid view for three speakers.
* **Four Speakers** — Grid view for four speakers.
**Screen layouts:**
* **Screen + Speaker** — Screen content on top with the speaker below.
* **Screen + Two Speakers** — Screen content with two speakers visible.
* **Screen + Speaker (Bubble)** — Screen content with the speaker shown as a bubble below.
**Fit layouts:**
* **Screen Only** — Full-frame screen content with no speaker visible.
* **Fit** — Scales the full original frame to fit within the portrait (9:16) canvas.
When CutMagic processes your video, the AI automatically detects what type of content is present in each scene (for example, a screen share with a speaker, or a multi-person panel) and applies the most suitable layout. This saves you from having to set up each scene manually.
> **Note:** CutMagic is currently available for 9:16 (Portrait) format only. More formats are coming soon.
***
## Choosing and Previewing Layouts
\
You can change the layout for any scene at any time.
1. Open the **CutMagic** tab in the editor sidebar.
2. Go to the scene you want to adjust.
3. Click the **layout dropdown** next to the scene (for example, “Screen + Speaker”).
4. Browse the available layout options. The canvas updates with a **live preview** as you hover or select a layout, so you can see exactly how the scene will look before committing.
5. When you select a layout, **Smart Adaptation** automatically adjusts and repositions the clip framing for the best possible visual presentation. This ensures subjects are properly aligned and optimized within the selected layout without requiring manual adjustments.
6. Select the layout that works best for your content.
You can set a different layout for each scene — for example, "Screen + Speaker" for a scene with a presentation, and "Two Speakers" for an interview segment.
***
## Crop and Reframe
While working with layouts, you can crop or reframe any element on the canvas to fine-tune how it appears.
**To enter Crop Mode:**
1. Click on the element you want to adjust on the canvas (e.g., the speaker video or the screen section).
2. Click the **Crop** button that appears on the element.
3. The **Crop Video Frame** dialog will open.
**Cropping options:**
* **Original** — Crops while maintaining the original aspect ratio of the element.
* **Freeform** — Lets you resize and crop without any aspect ratio constraints.
1. Adjust the crop area by dragging the edges or corners of the frame.
2. Click **Apply** to save your changes, or **Reset** to discard them.
This is useful when you want to zoom in on a speaker's face, reframe a screen recording to focus on a specific area, or remove distracting elements from the edges of a scene.
***
## Auto-Positioned Subtitles
Each layout now includes **auto-positioned subtitles**. CutMagic places subtitles in a location that avoids covering faces or key content areas on the screen.
This means:
* Subtitles stay readable and don't block important visuals.
* You don't need to manually move subtitles every time you change a layout.
* Different layouts automatically get different subtitle positions based on where the content is.
If you want to move subtitles to a different position, you can still do so manually by dragging it on the canvas.
***
## Resetting Changes
If you've moved or adjusted elements on the canvas (like repositioning the speaker video), you can reset them back to their original position.
1. Click on the element you adjusted on the canvas.
2. Click the **Reset** button that appears alongside the Crop button.
3. The element returns to its **original position** as set by CutMagic.
# Payment and Billing Information
Source: https://helpdesk.quso.ai/help/payment-billing
quso.ai billing runs through Paddle. Accepted cards, billing cycles, where invoices live, and how to update payment details.
## How are subscription payments processed?
Quso processes subscription payments automatically via Paddle, using the credit card information you provide and in accordance with your chosen billing cycle. Please note that we currently only accept payment via credit/debit cards.
## **Do I need to enter a credit card to try Quso.ai?**
No, there is no need to enter your card details to use our free plan. You can start creating clips right away.
If you wish to continue using Quso beyond the free plan, you can upgrade to a paid plan, which provides additional video upload hours each month or year along with many other features.
## I want to update my billing information
You can update your billing information in the Billing & Plans dashboard in the settings menu. Any changes will take effect immediately. Alternatively, you can also reach out to our support team to help you with this.
**Step 1**: Goto the billings and plans menu.
**Step 2**: Once in the menu, scroll down and you will find the update payment method option.
# Publish External Content
Source: https://helpdesk.quso.ai/help/publish-external-content
Publish a video or image to your social accounts from quso.ai without uploading it to the media library first. Supported formats and limits.
You can post content to your social media pages directly from Quso.ai; no need to upload videos to your Quso media library first. Here's how:
### ✅ Step 1: Navigate to the Posts Page
From the sidebar, go to **Social Media** → **Posts**.
### ➕ Step 2: Create a New Post
Click the **“New Post”** button to start creating your content.
### 📁 Step 3: Upload Media
A pop-up window will appear where you can select the **images or videos** you want to publish.
To upload multiple files at once, hold down the **Shift** key (or **Ctrl/Command** key) while selecting your files.
### 🌐 Step 4: Select Platforms & Customize
Choose which **social media platforms** you want to publish to.\
Add your **caption, hashtags, and any text** for each platform.
Each platform may have unique settings — take a moment to explore and customize each one before posting.
### 🚀 Step 5: Schedule or Publish
Once everything’s set:
* Click **“Publish Now”** to post immediately
* Or choose **“Schedule”** to set a future time
### 🎉 That’s it — You’re Ready to Post!
With just a few clicks, you can seamlessly publish content across your social platforms without uploading to [Quso.ai](https://quso.ai)’s media library. Whether you're scheduling in advance or posting in the moment, this streamlined workflow keeps your content moving efficiently.
If you ever get stuck or have questions, our support team is just a message away. Happy posting! 🚀
# Send Posts for Approval
Source: https://helpdesk.quso.ai/help/send-post-for-approval
Set up a social media approval workflow in quso.ai. Send a post to a teammate for review before it publishes, with comments and edits.
The **Send for Approval** feature in **Quso.ai** allows you to collaborate with your team and ensure all posts are reviewed before being published. This workflow is designed to maintain content quality, brand consistency, and control across all your social media platforms.
***
## 🧩 Prerequisite: Team Workspace Required
To use the **Approval Flow**, you must have a **Team Workspace**.\
This requires purchasing at least **one Team Member seat add-on**.
Once you have a Team Workspace, you can send posts for approval to **any email address**, even if the approver is **not part of your workspace or Quso.ai**.
***
## 🧭 How to Send a Post for Approval
### **Step 1: Open the Publishing Page**
* Go to the **Publishing** page for the post you want to send.
* Enter or generate your **post description**.
* Select the **social media platforms** you’d like to publish to.
***
### **Step 2: Send for Approval**
* Click the **Send for Approval** button.
***
### **Step 3: Choose Approval Type**
While sending a post for approval, you can choose one of the following options:
* **Send for Approval only** – Sends the post for review, and you can manually publish it once approved.
* **Add Schedule time and Send for Approval** – Sends the post for approval and automatically publishes it at the selected date and time once approved.
***
### **Step 4: Enter the Approver’s Email**
* Enter the **email address** of the person who will review the post.
* The approver will receive an **email with a direct link** to view the post.
> 💡 **Note:** The approver does **not** need a **quso.ai** account to view the post. Anyone with the link can view it without logging in.\
> However, to **approve the post**, the approver must **sign up or log in** with the same email address that received the link.
***
## ✅ Approval and Publishing Flow
### **For Scheduled Posts:**
* Once approved, the post will be **automatically scheduled** and **published** at the selected time and date.
### **For Regular Posts:**
* These appear under the **Sent for Approval** tab.
* The **user who created the post** will need to return and publish it manually once approved.
***
### **Owner Privileges**
The **workspace owner** always has the option to **publish the post directly**, even without receiving approval.
***
# Setup Your Account
Source: https://helpdesk.quso.ai/help/setup-account
A quso.ai account is ready as soon as you sign up. Verify your email, connect a social account, and upload the first video.
Your account is setup and ready to use the moment you signup.
All free accounts get 75 credits, on the house, to test out our software.
To make the most of our capabilities, complete the following checklist things to do.
### 1️⃣ Set up your brand kit & template
### 2️⃣ Connect your social accounts.
### 3️⃣ Add team members
# Social Media Troubleshooting
Source: https://helpdesk.quso.ai/help/social-media-troubleshooting
Cannot connect or publish to a social platform from quso.ai? Start here. The common failure types and the guide that fixes each one.
If you’re experiencing issues connecting or publishing to social media platforms from **Quso.ai**, this guide will help point you to the right solutions. Below are the most common categories of problems along with helpful troubleshooting resources.
# Storage Management
Source: https://helpdesk.quso.ai/help/storage-management
Video storage on each quso.ai plan, how to check what you have used, and how to free space by deleting old projects and media.
## Understanding Storage Policy
### Storage Allocation by Plan Type
Our platform offers different storage allocations for your videos based on your subscription plan:
* **Essential Plan**: 25 GB
* **Lite:** 10 GB
* **Growth Plan**: 75 GB
**Note: On the free plan, data is retained on your account for up to 7 days, while any kind of data is archived.**
## Storage Categories
Your storage is divided into three main categories:
1. **Projects**
\
**Important:** Deleting a project will remove:
* Uploaded Video and all its content.
2. **Downloads**
\
**Important:** Deleting a download will also:
* Remove all associated social media posts.
3. Brand Assets
\
**Includes:**
* Logos
* Outros
* Fonts
* Images
* Videos
* Audio files
* Background images
**Important:** Deleting a brand asset will:
* Delete brand assets from editor/downloaded drafts.
* Remove deleted assets from brand templates
## Storage Management
### **Storage Usage Tracking**
A dedicated storage tab will be available in the Settings section
You can view:
* Total available storage
* Used storage
* Breakdown of storage usage by category
### **Storage Alerts**
When your storage reaches 90% capacity, you'll see:
* A banner on the Home Screen
### **When You Exceed Storage Limits**
* New project uploads will be locked
* All subsequent imports will be disabled
* You will receive an email notification when a project is locked
### **Resolving Storage Issues**
You have two options to unlock your projects:
1. **Free Up Space**
* Review your storage under the Settings page (Quso Cloud)
* Delete unused items to reclaim storage space
2. **Purchase Additional Storage** Storage Add-on Options:
* 50 GB: \$2/month
* 100 GB: \$4/month
* 500 GB: \$15/month
* 1 TB: \$30/month
* 2 TB: \$60/month
* 5 TB: \$150/month
## Managing Your Storage
You can individually delete items from:
* Projects
* Downloads
* Brand Assets
This helps you reclaim storage space as needed.
## Best Practices
* Regularly review and clean up unused projects, downloads, and assets
* Consider upgrading your plan if you frequently approach storage limits
* Plan your storage usage strategically.
# Subscription Plans
Source: https://helpdesk.quso.ai/help/subscription-plans
quso.ai plans compared. Free plan limits, and the credits, storage, social accounts, and seats on Lite, Essential, and Growth.
## What plans do you offer?
The **Free Plan** is available to everyone, and it will always stay free! Whether you're testing out the platform or working on a light project, our free tier gives you access to powerful tools without needing a subscription.
Here’s what you get every month at no cost:
* 🎟 **75 credits/month**
Use these for generating AI clips, captions, and more.
* ✂️ **AI Clips + AI Captions**
Automatically create short clips and generate accurate captions from your uploaded videos.
* 📤 **Direct Publishing to TikTok**
Post your content straight to TikTok from within [Quso.ai](https://quso.ai)
The **Plus Plan** is available only on the mobile web browser and offers a simple, focused way to create high-quality videos directly from your phone browser — no app required.
Here’s what you get when you subscribe:
* 🎥 **75 credits/month** (or 900 annually) to use on any creative features
* 🚫 **No watermarks** on exported videos
* 📹 **HD 1080p exports**
* ✨ Full access to **all Creative tools**
* 💾 **10GB cloud storage**
* 🧑🤝🧑 Ability to **add team members** (via desktop only)
* ➕ **Add extra credits** at the same rate as desktop plans
* 💻 **Full desktop access** is unlocked once subscribed
* No Social Media Account Connections
The **Lite Plan** is designed for solo creators who need more flexibility and output quality than the Free plan offers, but without the added complexity of social media scheduling or advanced analytics.
Here’s what you get with your Lite Plan subscription:
* 🎟️ **100 monthly credits**
Use them across AI tools like clip generation, captioning, resizing, and more.
* 📽️ **1080p HD video exports**
Share crisp, watermark-free videos with professional quality.
* ✂️ **AI Clips & 🎤 AI Captions**
Easily repurpose longer videos into short-form content with auto-generated captions.
* 🧠 **AI Video Generator**
Turn text prompts or ideas into fully edited video content.
* 🔄 **Video resizing tools**
Instantly adjust aspect ratios (16:9, 9:16, 1:1) for different platforms.
* ☁️ **10GB file storage**
Upload, manage, and edit your content in the cloud with ease.
* **Only Tiktok Publishing & Schduling**
The **Essential Plan** is built for creators who want to go beyond the basics, combining powerful AI editing tools with smart planning and cross-platform scheduling.
Here’s what you get with your **Essential Plan** subscription; in addition to everything available on the Lite tier:
* 🎟️ **300 monthly credits**
Use them across AI tools like clip generation, captioning, resizing, and more.
* 🧠 **Premium access to 10+ AI Tools**
Unlock a full suite of advanced AI features to enhance your workflow.
* 🗣️ **AI Filler & Silence Removal**
Automatically clean up your content by removing filler words and pauses with one click.
* 📤 **1-Click Scheduling to 7 Social Platforms**
Schedule posts across TikTok, Instagram, YouTube, LinkedIn, Facebook, Pinterest, and Twitter (X) directly from quso.ai
* 📂 **Bring Your Own Content & Schedule It**
Upload your own media and plan distribution within [Quso.ai](https://quso.ai) — no editing required.
* 🗓️ **AI Content Planner**
Automatically generate and organize a content calendar tailored to your niche and posting habits.
The **Growth Plan** is designed for power users, agencies, and content teams who manage high output and need advanced tools to scale efficiently. It builds on everything in the Essential Plan with automation, branding, and team-friendly features.
Here’s what you get with your **Growth Plan** subscription — in addition to everything available on the Essential tier:
* 🎟️ **600-1800 monthly credits**
Use them across AI tools like clip generation, captioning, resizing, and more.
* 📅 **Unlimited Post Scheduling**
Plan and queue content across platforms without restrictions.
* 📦 **Bulk Publishing Tools**
Upload and schedule multiple posts at once — perfect for teams and high-volume workflows.
* 🧰 **Custom Templates & Brand Kit**
Create reusable, branded layouts and maintain visual consistency across all your content.
* 📊 **Advanced AI Analytics**
Gain deeper insights into your content’s performance and audience engagement.
* 🛠 **Priority Support**
Get faster responses and hands-on help when you need it.
[**To see a full comparison of features across all Quso.ai plans, click here.**](https://quso.ai/pricing)
# Team Workspace FAQs
Source: https://helpdesk.quso.ai/help/team-workspace-faq
quso.ai team workspace questions. Member limits, roles and permissions, shared media, approvals, and billing for extra seats.
## Can I add more than 4 team members?
Yes, reach out to us to add more than 4 team members.
## Can I be a part of multiple teams?
Yes, each team you are a part of has a different workspace. You can switch between workspaces using the top left menu on the dashboard.
# Upgrade & Downgrade
Source: https://helpdesk.quso.ai/help/upgrade-downgrade-plans
Upgrade or downgrade a quso.ai subscription from Billing & Plans. What changes right away and how proration and credits are handled.
## Upgrading your current plan
To upgrade your quso.ai subscription:
1. **Click the "Upgrade" button** located at the bottom left corner of your homepage.
2. **Choose the plan** you’d like to switch to from the list of available options. You can even change the type of plan from monthly to annual or vice versa.
3. **Complete the payment process** — your new plan will activate immediately after purchase.
## Downgrading Your Current Plan
To downgrade to a lower-tier plan:
1. **Click the "Upgrade" button** located at the bottom left corner of your homepage.
2. Once the upgrade window opens, **select the plan** you wish to downgrade to.
3. **Confirm the change** — your current plan will be changed to the downgraded one immediately, and the different in the cost will be adjusted in your next billing cycle.
If you downgrade before your billing cycle ends:
* The **difference in cost** will be **added as credit** to your account.
* This credit will be **automatically applied** to your **next billing cycle**.
* The exact credit depends on how much time is left on your current plan at the time of the downgrade.
# Video Import Source
Source: https://helpdesk.quso.ai/help/video-import-source
Every way to import video into quso.ai. Upload from your device, paste a YouTube or public link, or pull from cloud and social sources.
**Quso.ai** offers multiple ways to import videos into your workspace, making it easy to work with content from your computer or preferred cloud storage services. Below is a complete guide to the supported import methods, file formats, and upload limits.
***
## Supported Video Import Sources
You can import videos using any of the following methods:
* **YouTube** (video must be *Public* or *Unlisted*)
* **Google Drive**
* **Box**
* **Local files** from your computer
* **Zoom** (*Coming soon*)
***
## Supported File Formats
[Quso.ai](https://quso.ai) currently supports the following video formats:
* **mp4**
* **mkv**
* **mov**
* **webm**
Uploads will fail if the file format is not one of the above.
***
## File Size Limits
The maximum supported upload size depends on your subscription tier:
* **Free plans:** up to **5 GB** per file
* **Paid plans:** up to **15 GB** per file
If your file exceeds these limits, you will need to compress or trim it before uploading.
***
## Types of Upload Methods
### 1. Cloud Uploads
You can import videos directly from cloud services:
* **Google Drive**
* **Box**
To use these sources, you’ll need to:
* Sign in to the respective cloud platform
* Grant **Quso.ai** the necessary permissions to access your files
Once connected, you can browse and import videos instantly.
***
### 2. Link Uploads (YouTube)
You can paste a **YouTube link** directly into the uploader.
Requirements:
* The YouTube video must be **Public** or **Unlisted**
* Private videos are not supported
The video will automatically be imported into your project once processed.
***
### 3. Direct Uploads (Local Files)
You can upload video files directly from your computer.
Simply select **Local Files** and choose the video you wish to import.\
This method supports all valid file formats and respects your plan’s size limits.
***
If you need help troubleshooting upload issues or verifying supported formats, feel free to reach out to our support team—we’re here to help!
# Video Languages Supported
Source: https://helpdesk.quso.ai/help/video-languages-supported
Languages quso.ai supports for transcription, captions, and clips, more than 20 including accents, and how to set the language per video.
We support over 20 languages and accents, including
* English (Global)
* English (UK)
* English (US)
* English (Australia)
* Spanish
* French
* German
* Italian
* Portuguese
* Dutch
* Hindi
* Chinese
* Finnish
* Korean
* Russian
* Turkish
* Ukranian
* Vietnamese
We're constantly working on improving and adding more languages to our software for your benefit.
# Video Length & Types
Source: https://helpdesk.quso.ai/help/video-length-types
quso.ai video length limit is 5 hours. Supported file types and the resolution and format that give the cleanest clips and captions.
We support videos upto 5 hours in length. Longer videos may not upload or process correctly. \
To ensure you get clips or captions perfectly, follow these guidelines.
* Make sure your video has spoken words
* All aspect ratios are supported
* Videos without any spoken word will likely not process
iPhone HDR videos will typically wash out or fade in colour. This is due to the settings on the iPhone itself. If you're recording videos on your iPhone, make sure to turn this setting off.
# Welcome to quso.ai
Source: https://helpdesk.quso.ai/help/welcome-to-qusoai
Start here with quso.ai. Turn long videos into short clips, add captions, and publish to every social platform from one place. Where to find each feature.
## AI Video Functionalities
This is what you will see on the home page of [quso.ai](https://quso.ai) when you log in:
Our most popular feature that lets you import any long video and create dozens of shorts from it in a single click (in 20 languages!)
**Best for:** Repurposing webinars, podcasts, livestreams, zoom calls into bite-sized short videos for all social media platforms.\
\
[Read More](/help/what-is-ai-clips)
Add animated captions in different styles, fonts, colours to your videos with great control and flexibility, in 99 languages!
**Best for:** Captioning or adding subtitles to your videos
Upload any video and use Viddy to chat with it like GPT. Write hyper-personalized blog posts, email blasts, newsletters, captions, ad copies, and everything else with the video in context.
**Best for:** Creating written content or talking with any video
## Social Media Capabilities
Connect upto 40 social media accounts and publish or schedule any content upto 6 months in advance. Organize social accounts by brand or client.
**Supported social platforms:** Facebook, Linkedin, Twitter, Instagram, Youtube, Twitter/X, Pinterest
[Learn More](/help/add-social-media-accounts)
Plan weeks or months of content laid out beuatifully in a visual grid, with AI suggestions for when to post what next.
Get upto date analytics from all connected social platforms, including performance, and suggestions with the Social Score.
# Understanding and Managing Social Sets
Source: https://helpdesk.quso.ai/help/what-is-a-social-set
Social Sets in quso.ai group one account per platform so you can manage multiple social accounts for several brands or clients.
The **Social Sets** feature in **Quso.ai** helps you manage multiple social media accounts with ease. Each Social Set acts as a group of connected social accounts—one for each platform—allowing you to organize and publish content efficiently.
***
## 🧩 What is a Social Set?
When you first purchase a subscription, you are automatically allotted **one free Social Set**.\
Each Social Set lets you connect **one account per supported platform**.
For example, a single Social Set can include one Instagram account, one Facebook page, one LinkedIn account, and so on.
***
## 💼 Why Use Multiple Social Sets?
If you manage **multiple clients** or **different brands/pages** on various platforms, Social Sets make it easy to keep them separate and organized.\
Each additional Social Set acts as a unique workspace for another client or brand—perfect for agencies, social media managers, or creators handling multiple projects.
***
## ⚙️ Social Set Limits
* Every account starts with **1 free Social Set**.
* You can **purchase up to 5 Social Sets** in total.
* Each Social Set allows connection to **one account per platform**.
***
## 🛒 How to Purchase a New Social Set
Follow these simple steps to add another Social Set:
1. Go to the **Manage Social Sets** in the settings menu.
2. Click on **Add Social Set**.
3. Enter a name for the new Social Set (for example, a client or brand name).
4. Click **Add**.
That’s it! You’ve successfully purchased and added a new Social Set. You can now connect one account from each supported social platform under it.
***
## ✅ Example Use Cases
* Manage separate client accounts (e.g., Client A’s social profiles vs. Client B’s).
* Group multiple brand pages you own under separate sets.
* Simplify scheduling, analytics, and content management for different audiences.
***
With **Social Sets**, [Quso.ai](https://quso.ai) makes it easy to manage multiple social media identities—all in one place.
# AI Clips
Source: https://helpdesk.quso.ai/help/what-is-ai-clips
AI Clips is the AI clip generator in quso.ai. It finds highlights in a long video, adds captions, and formats them for TikTok, Reels, and Shorts.
## What is AI Clips?
**AI Clips** is your shortcut to turning long-form content into short, engaging, and platform-ready videos — in minutes, not hours. Whether you're a creator, marketer, or business, AI Clips helps you repurpose content with zero editing skills required.
## **Edit Less. Publish More.**
Turn podcasts, webinars, and YouTube videos into scroll-stopping clips. AI Clips automatically identifies highlights, adds captions, and formats them for TikTok, Instagram, YouTube Shorts, LinkedIn, and more.
## **Find the Best Moments Automatically**
No need to scrub through footage frame by frame. AI Clips uses advanced machine learning to analyze the structure and content of your video — detecting natural hooks, emotional peaks, insightful moments, and key takeaways. It pinpoints the segments that are most likely to capture attention on social media, then instantly converts them into ready-to-publish clips. Whether it’s a thought-provoking quote from a podcast, a product demo highlight, or a viral-worthy reaction, AI Clips surfaces it for you — saving hours of manual work.
## Customize with Viral Templates — or Stay On-Brand
Make your clips pop with viral-ready templates or upload your own branded styles. With full control over **captions, transitions, aspect ratios, and visuals**, you can keep every video aligned with your unique look — no timeline scrubbing required. Whether you're building content for TikTok, LinkedIn, or YouTube Shorts, the AI Clip generator helps you stay fast, flexible, and fully customized.
## Publish Everywhere — From a Single Workflow
Create once and distribute everywhere. AI Clips formats your videos for all major social platforms — TikTok, Instagram, YouTube Shorts, LinkedIn, Facebook, and X — automatically, saving you time while maximizing your reach.
# AI Influencer
Source: https://helpdesk.quso.ai/help/what-is-ai-influencer
AI Influencer in quso.ai makes AI avatar videos. Talking-head clips with a lifelike presenter, no camera or studio needed.
## What is AI Influencer?
The AI Influencer feature is being discontinued and will no longer be available.
AI Influencer lets you create high-quality talking-head videos using lifelike AI avatars—no cameras, studio setup, or actors required. Here’s how it works and how to get started.
## What It Offers
* **80+ Life-like AI Avatars**\
Choose virtual presenters from diverse backgrounds to match your audience and style.
* **Script Flexibility**\
Either upload your own script or prompt AI to write one for you. Then edit it to fit your brand’s tone.
* **Fully Customizable Visuals**\
Adjust subtitles, visuals, and captions to maintain your brand identity.
* **Multi-Platform Export**\
Export videos tailored for platforms like Instagram, TikTok, YouTube, LinkedIn, and more.
* **Saves Time & Money**\
Produce a professional video in minutes—no expensive production sets or scheduling hassles.
## Why Use AI Influencer?
* **Drive Sales & Conversions**: Deliver clear, persuasive messages with a professional avatar.
* **Scale Fast**: Generate more video content without the cost or complexity of video production.
* **Boost Reach**: Experiment with different avatar personas to connect more deeply with specific audiences.
## Get Started Now
Ready to scale your content effortlessly? Navigate to **AI Influencer** in your dashboard, choose your avatar, and start crafting videos that captivate and convert—without any production overhead.
# Script to AI Video
Source: https://helpdesk.quso.ai/help/what-is-ai-video
Script to video AI in quso.ai. Turn a script or idea into a finished video with AI visuals, voiceover, and captions in a few minutes.
The AI video feature is being discontinued and will no longer be available.
The **AI Video Generator** by [quso.ai](https://quso.ai) transforms your ideas into high-quality, platform-ready videos in minutes. No filming, editing, or technical skills required. Whether you're a creator, marketer, or business owner, this tool lets you scale content production without the hassle of traditional video workflows.
## 🚀 Key Features
### 🧠 **Turn Text into Video Instantly**
Input a text idea, script, or trending topic, and Quso’s AI automatically generates a complete video — including visuals, subtitles, voiceover, and formatting.
### ⚡ **End-to-End Automation**
From scripting to editing and exporting, the entire process is automated, allowing you to create videos in just a few clicks.
### 📱 **Platform-Optimized Outputs**
Choose from flexible video lengths (0–30s, 30–60s, 60–90s) and formats for TikTok, YouTube Shorts, Instagram Reels, LinkedIn, and more. No manual resizing needed — Quso handles it all.
### 🎯 **Trend-Based Video Creation**
Convert trending Reddit posts or popular content ideas into timely videos that resonate with your audience.
### 🎨 **Customization at Your Fingertips**
Easily edit:
* Subtitles
* Voiceovers
* Background styles
* Colors and visuals\
Keep everything consistent with your brand identity.
## 💡 Why Use AI Video Generator?
* **Save time & cost**: No need for filming or editing teams
* **Scale production**: Create more content, faster
* **Reach more platforms**: Auto-formatting means no repurposing headaches
* **Stay relevant**: Quickly turn trending ideas into fresh video content
## ✅ Get Started
If you're looking to simplify video creation, increase content output, or save on production time, the **AI Video Generator** is built for you.
# CutMagic: Automatic Scene Cuts & Changes
Source: https://helpdesk.quso.ai/help/what-is-cutmagic
CutMagic in quso.ai auto-frames multi-camera video with scene change detection so the person speaking stays in frame.
CutMagic is a tool that auto-frames videos by using automatic scene change detection. It is useful for videos with multiple cams and helps to keep the subject that is speaking in the frame.\
This feature is only available for our paid users.
## How to enable CutMagic?
You have to enable CutMagic while uploading your video; it is toggled on by default. If a video is processed without CutMagic enabled, it cannot be enabled retrospectively.
You can toggle CutMagic here:
## What does CutMagic do?
* **Framing Made Easy**\
CutMagic automatically detects scene changes, marking transitions so you can quickly adjust or remove them. This saves time and helps you focus more on storytelling than manual editing.
* **Automated Multicam Editing**\
CutMagic identifies different camera angles automatically, making it easy to switch between them—perfect for interviews, events, and multicam projects.
* **Track & Customize Transitions**\
Easily fine-tune cuts and transitions with precision. CutMagic helps you create smooth, professional-looking videos with minimal effort.
# Viddy: ChatGPT for your Video
Source: https://helpdesk.quso.ai/help/what-is-viddy
Viddy is the AI assistant in quso.ai. It writes transcripts, summaries, captions, and blog posts from any video you upload.
## 🤖 What Is Viddy
**Viddy 2.0** is [Quso.ai](https://quso.ai)’s powerful AI Content Assistant—built into the **AI Writer** feature—to interact with your videos, generate content, and streamline your creative workflow. Think of it as ChatGPT for your video, and trained to write social media content.
## 🧠 What Can Viddy Do?
* **Transcript Analysis**\
Viddy automatically scans your video transcript and identifies contextually rich segments — such as hooks, insights, key takeaways, and quotable moments.
* **Prompt-Based Content Creation**\
Just ask! Use natural prompts like:
* *“Write a LinkedIn post from this video.”*
* *“Summarize the key insights in 3 bullet points.”*
* *“Create a blog intro based on this section.”*\
Viddy responds with contextual, ready-to-use content.
* **Content Formats You Can Generate**
* Social media posts (LinkedIn, Twitter/X, Instagram)
* Video summaries
* YouTube descriptions
* Newsletters
* Blog outlines or full drafts
* Clip titles or viral hooks
* SEO content ideas
* **Instant Editing & Rewrites**\
Want to change the tone, tighten the copy, or simplify the language? Viddy can rewrite the generated output instantly—just prompt it again or press **“Improve with Viddy”**.
## ✍️ Why Use Viddy?
* 🚀 **Create Faster** – Go from raw video to publish-ready copy in minutes.
* 💡 **Repurpose Efficiently** – Turn every video into multiple content pieces.
* 🔍 **Find the Gold** – Viddy highlights what matters most, so you don’t have to dig through footage.
* ✨ **Stay Consistent** – Maintain your brand’s voice and tone with customizable prompts.
## 🛠 How to Use Viddy
1. Go to **Viddy** in any of your projects from the side menu.
2. Provide a prompt—like “Generate blog outline” or “Draft LinkedIn captions.” Or you can choose one from the existing options.
3. Review and edit the generated content. Use **“Revert changes”** if needed.
4. Copy or download the content for use across platforms.
## ✅ Final Thoughts
Viddy is more than a writing assistant — it's your content strategist, copywriter, and repurposing engine in one. Whether you're building a personal brand or scaling a content team, Viddy helps you publish smarter, not harder.
Ready to try it? Head to your dashboard and start prompting.