# Link my social media accounts Source: https://helpdesk.quso.ai/help/add-social-media-accounts Connect up to 35 social accounts to quso.ai, five per platform across Facebook, Instagram, LinkedIn, Pinterest, TikTok, X and YouTube. ## Supported Social Media Platforms You can link upto 35 social media accounts (5 accounts each of the 7 platforms listed below) on all plans. Reach out to us if you want to link any more. Learn how to connect your [Facebook Page](/help/connect-facebook-account) Connect your Instagram Profile by [following the steps here](/help/connect-instagram-account) You can [connect your YouTube channels](/help/connect-youtube-account) for seamless posting of videos and shorts. Connect Your [LinkedIn Profile or Page](/help/connect-linkedin-account) How to [Connect Your TikTok Account](/help/connect-tiktok-account) Here are the steps to connect your [X/Twitter](/help/connect-twitter-account) account.  Here are the steps to connect your [Pinterest](/help/connect-pinterest-account) board ## Understanding Social Sets We support linking of "sets" of social media accounts. All paid plans come with 1 set of accounts. Each set of social account connections consists of Facebook, Instagram, Linkedin, Twitter, Youtube, X/Twitter & Pinterest. You can purchase and setup multiple sets of social accounts. The Lite plan offers only Tiktok account linking.\ Essential & Growth plans allow you to link all 7 social platforms listed below in sets. Social sets are incredibly helpful when you want to connect social media accounts of multiple clients that you are working with. ## Connect Your Social Media Accounts 1. Click on the **Social tab** from the home page: Social Media Connect Home Page Jp 2. Once you are in the Social tab, click on the **Manage Accounts** button Social Media Connect Social Page Jp 3. You can then click on the link button for the social media account that you wish to connect with the platform. Social Page Jp 4. Once you click on Link, it will take you to a pop-up page where you can select the account you wish to link with our platform. Please make sure to disable any pop-up blocker extensions from your web browser while linking your account. ## All Set! You’ve successfully connected your social media accounts. Now you can start creating, scheduling, and publishing content directly from our platform. # How To Add Team Members? Source: https://helpdesk.quso.ai/help/add-team-members Invite people to your quso.ai team workspace and give each one a role. Plans include up to 4 seats. Ask support to add more. You can invite team members who work with you to your workspace, and assign roles to them. To invite a team member, click on the "Invite" button on your dashboard. Alternatively, you can also navigate to the "Settings" by clicking on your profile icon, and then go to "Workspace & team details" Team member seats are billed at an additional \$9 per month per seat, or \$90 per year per seat. If you're on an annual plan, your team member seat will also be added on an annual basis. When you invite a team member, they will get an email asking them to join your workspace. All paid plans allow you to add upto 4 team members. If you need more than 4 seats, please contact us. The main account or parent account is treated as the primary owner of any workspace. All other team members are added as members only and have restricted capabilites. # Connect Facebook Page Source: https://helpdesk.quso.ai/help/connect-facebook-account Connect a Facebook Page to quso.ai for scheduled publishing. Personal profiles are not supported. Which permissions to grant and why. Only **Facebook Pages** are supported. Facebook does not support linking your personal Facebook accounts for automatic publishing. Please be sure you are the admin of Facebook Page and **grant all permissions** to Pages and selections. Failure to do so might prevent successful posting. ## **Go to the Manage accounts page** Open the manage accounts page from the social tab and click on the link button. This will open a new tab. Social Page Jp ## **Click to Link Facebook** Click the Facebook icon on the Social Accounts page. FB Click To Link Jp ## **First Time Facebook Linking** A Facebook sign-in will pop-up - *please be sure you allow pop-ups*.\ If you have already linked Facebook with Ayrshare, skip ahead. Facebook Article Login Jp ## **Choose a Facebook Page** Follow the instructions and select a Facebook Page to link. Click **Continue as NAME** on the login page. FB Approval Page Jp ## **Choose a Facebook Page** Once back at the Ayrshare dashboard, choose a Facebook page to link and click **Submit**. FB Page Select Jp Your Social Accounts page will now be updated with your Facebook account. FB Linked Jp ## You're All Set! You’ve successfully linked your Facebook page to our platform! \ You can now **post or schedule media** directly through our dashboard with ease. Need more help? Feel free to reach out to our support team anytime. # Connect Instagram Account Source: https://helpdesk.quso.ai/help/connect-instagram-account Connect an Instagram Business or Creator account to quso.ai. It has to be linked to a Facebook Page first. What to do when it fails. Only **Instagram Business or Creator** accounts connected to a **Facebook Company Page** are supported. Instagram does not support Personal Facebook accounts or Creator Studio accounts. Please be sure you are the admin of the Facebook Page and **grant all permissions** to Pages, Instagram accounts, and selections. Failure to do so might prevent successful posting. ## **Linking Facebook/Instagram** ### **Go to the Manage Accounts page** Open the manage accounts page from the social tab and click on the link button. This will open a new tab. Social Page Jp ### **Click To Link Instagram** Click the Instagram icon on the Social Accounts page. Instagram Click To Link Jp ### **First Time Instagram Linking** The first time you link Instagram, you will be asked to authenticate through Facebook.\ If you have previously connected Ayrshare with Facebook and don’t see this image, skip to step 3. Instagram Log In Jp ### **Continue** Click **Continue as NAME** on the login page. Instagram Approval Jp ### **Choose a Facebook Page** Once back at the Ayrshare dashboard, choose a Facebook page to link and click **Submit**. You need to choose a Facebook page that is connected to you Instagram Business Account. Instagram Page Select Jp ### **Confirmation** Your Social Accounts page will now be updated with your Facebook account. Instagram Linked Jp Instagram authenticates through Facebook, so when you click the Instagram icon on the Social Accounts page, a Facebook sign-in will pop up - *please be sure you allow pop-ups*. ## Enabling an Instagram Business or Creator Account Instagram requires that your account be an **Instagram Business** or **Instagram Creator** account linked to a **Facebook Page**, but don’t worry, it is free and easy to set up. If you don’t have a Facebook Page, you can set up one. Your Instagram account is required to be a **Business or Creator Profile** and connected to your Facebook Page. This is required by Instagram for posting images and videos. If you already have a Facebook Page, continue on. Otherwise, **create a new Facebook Page** by logging into Facebook and going to the [**Facebook Page Creation**](https://www.facebook.com/pages/create/?ref_type=site_footer). ### **Switching from a Personal to a Business or Creator Account** If you have a personal Instagram account, open up the Instagram mobile app: * Go to your profile and tap the menu icon ≡ in the upper right corner to go to the **Settings and Activity** page. * Scroll down to the **For Professionals** section. * Click **Account type and Tools**. * Tap **Switch to a professional account**. * Go through the steps to set up your account and select with **Creator** or **Business**. * You may be asked to select a **Facebook Page** to connect. If you already have an Instagram Business/Creator account, you can **connect your Facebook Page to Instagram** by going to the *Facebook Page you manage -> Page Settings -> Instagram*. If it isn’t connected, you can click the “Connect” button on that page.[**​**](https://www.ayrshare.com/docs/dashboard/connect-social-accounts/instagram#switching-from-a-business-to-creator-or-vice-versa) # Connect LinkedIn Account/Page Source: https://helpdesk.quso.ai/help/connect-linkedin-account Connect a LinkedIn profile or company page to quso.ai. You need an admin role on the page for it to appear in the list. You can link either your LinkedIn company page or your personal LinkedIn account. When authorizing LinkedIn with our platform, you will be redirected to LinkedIn to log in and authorize Ayrshare to access your LinkedIn account. ## Linking LinkedIn ### **Go to the Manage Accounts page** Open the manage accounts page from the social tab and click on the link button. This will open a new tab. Social Page Jp ### **Click to Link LinkedIn** Click the LinkedIn icon on the Social Accounts page. Linked In Click To Link Jp ### **Log in to LinkedIn** The page will be redirected to LinkedIn and request you to log in to your LinkedIn account. If you have previously authorized Ayrshare with LinkedIn, this step may be skipped. Linked In Login Jp ### **Accept Authorization Permissions** Accept the authorization permissions Ayrshare is requesting. Linked In Approval Jp ### **Select Company or Personal LinkedIn Account** You will be redirected back to Ayrshare where you can select the LinkedIn account type you wish to link with Ayrshare. You may either choose a LinkedIn company page or your personal LinkedIn account. If selecting to link a company page, the LinkedIn user must be a Super Admin or Content Admin of the company page to link it with Ayrshare. Linked In Page Type Jp ### **Select a Company Page** If you choose “Company Page”, you will see a list of company pages you can select from. Remember, the LinkedIn user must be a Super Admin or Content Admin of the company page to link it with Ayrshare. Linked In Page Select Jp ### **Confirmation** Your Social Accounts page will now be updated with your LinkedIn account. Linked In Connected Jp ## You're All Set! You’ve successfully linked your LinkedIn account to our platform! \ You can now **post or schedule media** directly through our dashboard with ease.\ Need more help? Feel free to reach out to our support team anytime. ### Guidelines for Tagging People and Companies on LinkedIn Mention another LinkedIn member profile by adding `@vanity_name` or `@[Person Full Name]` in the post text. 1. `@vanity_name` is the vanity name of the member profile. For example, in the member’s profile URL `https://www.linkedin.com/in/vanity_name/`, the vanity name is `vanity_name`. 2. `@[John Smith]` is the person’s full name. For example, if the person’s full name is `John Smith`, the mention would be `@[John Smith]`. We recommend method 1 to avoid any ambiguity.\ So, in this case, to mention Root Inc., the user should use @rootinsurance.\ \ Example -\ "Finding a Better Way with Mobile Telematics @\[Alex Timm], Co-Founder & CEO, @rootinsurance, shares the inspiration behind Root to revolutionize the insurance industry by leveraging mobile telematics...."\ \ Caveats to keep in mind - 1. You must have a LinkedIn company page connected to your Quso account to mention member profiles. If you connect your own personal LinkedIn account, you will not be able to mention other people’s profiles. 2. LinkedIn only allows mentioning people who follow your organization/company page. ## **LinkedIn Troubleshooting** The most common error you may encounter is a company page not showing in the list of available companies. This can be caused by the LinkedIn user not being a Super Admin or Content Admin of the company page and can be fixed by a Super Admin of the company page **updating the user’s page role**. # Connect Pinterest Board Source: https://helpdesk.quso.ai/help/connect-pinterest-account Connect Pinterest to quso.ai. You need at least one board before you start, because posts publish to a board rather than a profile. ## **Pinterest Board Setup** Before linking your Pinterest account, you must have at least one Pinterest board set up. To do so, navigate to your Pinterest profile page and click on the " Create a board" option. Follow the instructions to create a new board. Pinterest Board Create Jp ## **Linking Pinterest** ### **Go to the Manage accounts page** Open the manage accounts page from the social tab and click on the link button. This will open a new tab. Social Page Jp ### **Click to Link Pinterest** Click the Pinterest icon on the Social Accounts page. Pinterest Click To Link Jp ### **First Time Pinterest Login** If you are not logged in yet, you’ll navigate to the Pinterest login page. Enter your credentials accordingly.\ If you are already logged in, please proceed to the next step. Pinterest Login Jp ### **Authorize App** If already logged in, click **Give access** on the Authorize app page. Pinterest Approval Jp ### **Choose a Pinterest Board** Once back at the Ayrshare dashboard, choose the Pinterest board to link. Pinterest Board Select Jp ### **Confirmation** Your Social Accounts page will now be updated with your Pinterest account. Pinterest Connected Jp ## You're All Set! You’ve successfully linked your Pinterest board to our platform! \ You can now **post or schedule media** directly through our dashboard with ease.\ Need more help? Feel free to reach out to our support team anytime. # Connect TikTok Account? Source: https://helpdesk.quso.ai/help/connect-tiktok-account Connect a personal or business TikTok account to quso.ai and publish directly. What TikTok asks you to approve during authorization. You can link either your personal or business TikTok account. When authorizing TikTok, you will be redirected to TikTok to log in and authorize Ayrshare to access your TikTok account. ## Linking TikTok ### **Go to the Manage accounts page** Open the manage accounts page from the social tab and click on the link button. This will open a new tab. Social Page Jp ### **Click to Link TikTok** Click the TikTok icon on the Social Accounts page. Tik Tok Click To Link Jp ### **First Time TikTok Login** If you’re not already logged into TikTok, you’ll see the TikTok login page. Enter your credentials to log in to your TikTok account.\ If you are already logged in, please proceed to the next step. Tik Tok Login Jp ### **Authorize Access** Click **Continue** to allow Ayrshare to connect to your TikTok account. Tik Tok Approval Jp ### **Confirmation** Your Social Accounts page will now be updated with your TikTok account. Tik Tok Linked Jp ## You're All Set! You’ve successfully linked your TikTok account to our platform! \ You can now **post or schedule media** directly through our dashboard with ease.\ Need more help? Feel free to reach out to our support team anytime. # Connect X/Twitter Account Source: https://helpdesk.quso.ai/help/connect-twitter-account Connect your X (formerly Twitter) account to quso.ai to schedule posts. What access X asks for and how to reconnect if posting stops. You can link your X, formerly known as Twitter, account with our platform. When authorizing X, you will be redirected to X to log in and authorize Ayrshare to access your X account. ## Linking X/Twitter ### **Go to the Manage Accounts page** Open the manage accounts page from the social tab and click on the link button. This will open a new tab. Social Page Jp ### **Social Accounts Page** Click **X/Twitter - Click to Link** button on the Social Accounts page. Twitter Click To Link Jp ### **First Time X Linking** When you click the X icon on the Social Accounts page, an X sign-in will pop up - *please be sure you allow pop-ups*. If you are already logged in, please proceed to the following step.\ Click *Sign In*, follow the instructions, and input relevant login credentials. ### **Authorize Access** If you have already signed in, click **Authorize app** on the pop-up.\ This will authorize Ayrshare to access your X account. Twitter Approval Jp ### **Confirmation** Your Social Accounts page will now be updated with your X account. Twitter Linked Jp ## You're All Set! You’ve successfully linked your X account to our platform! \ You can now **post or schedule media** directly through our dashboard with ease.\ Need more help? Feel free to reach out to our support team anytime. # Connect YouTube Account Source: https://helpdesk.quso.ai/help/connect-youtube-account Connect a YouTube channel to quso.ai to publish Shorts and long videos. Pick the right Google account and channel during authorization. ## **How to Link a YouTube Channel** You can link a YouTube channel with our platform. When authorizing YouTube with Ayrshare, you will be redirected to Google to log in, authorize Ayrshare, and select a YouTube channel. Please be sure your Google account is permitted to manage the YouTube channel you want to connect and that the channel is public. ## **Linking YouTube** ### **Go to the Manage Accounts page** Open the manage accounts page from the social tab and click on the link button. This will open a new tab. Social Page Jp ### **Click to Link YouTube** Click the YouTube icon on the Ayrshare Social Account linking page. Youtube Click To Link Jp ### **Google Login** The page will be redirected to either a Google login page or a list of currently logged in Google accounts. Youtube Account Select Jp ### **Choose a YouTube Channel** Select a Google account that is associated with the YouTube channel you want to connect. ### **Select a YouTube Channel** Select the YouTube channel you want to connect. ### **Authorize Access** You may then see one or two screens requesting permissions. Click *Continue* on each screen. Youtube Approval Jp Once complete, you will be returned to the Ayrshare social linking page. ### **Confirmation** Your Social Accounts page will now be updated with your YouTube account. Youtube Linked Jp ## **You’re All Set!** You’ve successfully linked your LinkedIn account to our platform!\ You can now **post or schedule media** directly through our dashboard with ease.\ Need more help? Feel free to reach out to our support team anytime. ## **Troubleshooting YouTube Linking** YouTube posting requires your YouTube account to have at least one Channel and be an owner on the Channel. To create a YouTube Channel, click on your profile in the YouTube Dashboard and choose “Create a Channel”. # Custom Clip Using Timestamps Source: https://helpdesk.quso.ai/help/custom-clip-timestamp Make a custom clip in quso.ai by typing the start and end timestamps yourself instead of using the AI picks. Works on any uploaded video. You can create custom clips using either timestamps or the transcript of the video itself. Using custom clips is a great option when you have a segment in mind that the AI did not clip or you want to render the entire video. To create a custom clip using timestamps, click on the custom clip button on the screen with all your clips and then select "Create from Timestamp". Screenshot 2025-07-02 at 10.09.08.png You will now see options to select start & end time of the clip, along with an option to give it a name. Drag the corners to select the times and keep an eye on the length of the video. Click on "Create" when you are happy with the clip. Custom Clip Timestamp Pn Your clip will be processed and is ready to be used now! If your clips is longer than 1 minute in length, it will automatically show up in the 'Chapters' section instead of the 'Shorts' section of the clips screen. # Custom Clip Using Transcript Source: https://helpdesk.quso.ai/help/custom-clip-transcript Make a custom clip in quso.ai by selecting the words you want in the transcript. The clip follows the text, so no timeline scrubbing. You can create custom clips using either timestamps or the transcript of the video itself. Using custom clips is a great option when you have a segment in mind that the AI did not clip or you want to render the entire video. To create a custom clip using transcript, click on the custom clip button on the screen with all your clips and then select "Create from Transcript". Screenshot 2025-07-02 at 09.58.30.png You will now see the transcript of the whole video on the screen, on which you can drag and select the section you want to clip as shown below. Once you're satisfied with the selection, click on the "Preview and Create" button. Screenshot 2025-07-02 at 09.59.54.png You'll be prompted to name your clip, give it a relevant name and then click on "Confirm" Screenshot 2025-07-02 at 10.01.53.png Your clip will be processed and is ready to be used now! If your clips is longer than 1 minute in length, it will automatically show up in the 'Chapters' section instead of the 'Shorts' section of the clips screen. # Download Invoice Source: https://helpdesk.quso.ai/help/download-invoice Past quso.ai invoices are in Billing & Plans under Settings. Download any of them there, or ask support to send a copy. ## Where can I find my invoices? You can find your past invoices in the Billing & Plans dashboard in the settings menu. Alternatively, you can also reach out to our support team to help you with this. ### Step 1: Goto the billings and plans menu. Billing Plans Article Jp ### Step 2: Once in the menu, scroll down and you will find all invoices. All Invoices Jp # Editor FAQs Source: https://helpdesk.quso.ai/help/editor-faq Answers to common questions about quso.ai's video editor: captions, layouts, trimming, music, templates, exports, and what to do when something looks off. If this is your **first time** using any video editor, check out this very **helpful video guide**. ## Using the timeline ## Make Changes to the video ## Editing Subtitles or Captions ## Adding Elements, B-Rolls & Music ## Adding Background & Text ## Saving Drafts & Templates ## Changing Aspect Ratio or Size ## Using Cutmagic ## Using AI Descriptions # Add music to your clips Source: https://helpdesk.quso.ai/help/editor/add-music-to-clips Add music to a video clip in quso.ai from the stock library or your own audio file, then set volume and trim it to the clip length. Want to make your clips more engaging? You can now **add background music** with ease! Choose from our built-in stock music library or upload your own audio files to create the perfect vibe. ## Step 1: Open the Music Menu 1. **Open the Editor**\ Head to the clip you want to edit and open it in the [Quso.ai](https://quso.ai) editor. 2. **Go to Media > Audios**\ In the left sidebar, click on **Media**, then select the **Audios** tab. Add Music To Clips Audio Jp ## Step 2: Add Your Music ### 🔁 Option 1: Upload Your Own Audio * Click **“Upload a Media File”** in the left panel. * A pop-up will appear — choose the audio file you want to upload. * Once uploaded, your audio will be saved under your **Brandkit** for future use. ### 🎧 Option 2: Use the Stock Music Library * Browse the **stock audio library** for a track that suits your video. * Once you find the right audio, click the **“Add”** button. Add Music To Clips Add Jp ## Step 3: Customize Audio Timing After adding music, it appears in the **B-Roll menu**. Here’s how to control when and how it plays: * Use the **timestamp controls** to set a custom start time and duration. * Want it to play through the entire clip? Click \*\*“Add for entire duration.”\*\*Step 4: Adjust the Volume * Use the **volume slider** in the B-Roll menu to increase or decrease the background music volume for a balanced audio experience. Add Music To Clips Broll Menu Jp ## Step 5: Remove or Replace Music (Optional) * To delete an audio track, click the **trash icon** next to it in the B-Roll menu. ## ✅ Final Steps: Preview and Save * Click **Preview** to check if the audio feels right. * Adjust volume or timing as needed. * Once happy, click **Save** or **Schedule** your clip. That’s it! *** ### Need Help? If you run into any issues or have questions, our support team is just a message away. # General FAQs Source: https://helpdesk.quso.ai/help/general-faq Answers to common quso.ai questions about logging in, uploading, clips, captions, credits, plans, publishing, and reaching support. ## Frequently Asked Questions Welcome! Below you'll find answers to the most common questions about using [Quso.ai](https://quso.ai). *** ## Getting Started 1. **Log in** to your [Quso.ai](https://quso.ai) dashboard. 2. From the home page, **select the feature** you’d like to use: * **AI Clips** – Automatically generate short highlight videos. * **AI Captions** – Add or edit captions for your videos. * **Edit a Video** – Launch the full video editor for custom edits. 3. You’ll see a short description under each feature to help you choose the right one. 4. **Follow the on-screen prompts** to upload your video or generate content using AI. After login, you're taken to the dashboard by default. If not, click **“Home”** in the side menu. Open any project to access the video editor. Supported formats: `.mp4`, `.mov`, `.webm` , `.m4v` * **Free plan:** Max 5 GB/ 720p * **Paid plans:** Up to 15GB / 1080p+ *** ## AI Video Creation & Editing 1. From the home page, **select the feature**: * **AI Clips** – Automatically generate short highlight videos. FAQ Ai Clips Jp 2. You’ll see a short description under each feature to help you choose the right one. 3. **Follow the on-screen prompts** to upload your video or generate content using AI. In the editor: * Open the **Subtitles** tab * Edit any subtitle box directly on the timeline * Use the auto-generated captions or edit them manually FAQ Subtitles Jp In the editor: * Navigate to the **Audio** tab * upload an audio file (MP3, WAV) * Adjust timing in the B-roll tab Add Music To Clips Audio Jp We do not have this feature on our platform. * Select the clip you want * Click on the download button * Over at the download option, you can select the playback speed for the downloaded video FAQ Download Playback Speed Jp * After editing, click **Save as Template** * You will get the option to name the template before you save it * It’ll be available under the **Templates** tab for reuse FAQ(3) Jp In the CutMagic menu in the Editor: * Go to the point in the video where you would like to add the scene * Click **Add Scene Cut at Current Time** * Readjust the frame to your liking; you can also toggle the split-screen option. FAQ Cutmagic Jp Here are some things to keep in mind while uploading videos using AI clips: * The video must be over 3 minutes in length * The video must have spoken words. * Make sure to select the correct language while uploading the video.  If you select English as the language and the video is in French, no clips will get generated. Our platform uses the transcript generated from the videos to create clips. While the video is processing, you can find it in the downloads section on the review page or the all downloads section on the home page.
Once the video is successfully downloaded, you can find it in the downloads section of your browser.
*** ## Plans, Credits & Upgrades Credits are used whenever you process or create content in [Quso.ai](https://quso.ai) — such as AI Clips, Captions, or Text-to-Video. * **1 credit = 1 minute of video**, rounded up to the nearest minute. * Credits are shown **before** any action is processed. * On **monthly plans**, credits renew each month and unused credits **expire**. * On **annual plans**, you get all credits upfront for the year. * **Add-on credits** (purchased separately) **do not expire**. * Failed or unprocessed videos are **auto-refunded**. * In team workspaces, credits are **shared** across all members. You’ve either: * Used your free credits * Accessed a premium-only feature Upgrade to a paid plan to continue. Yes, but availability may vary based on location or IP. If you can’t access it, contact support. No, the Plus plan does not have social media features. *** ## Billing & Currency * [Quso.ai](https://quso.ai) sets the currency based on your location * Currency cannot be changed manually at this time * Contact support for region-specific issues * **Monthly:** Non-refundable * **Annual:** Non-refundable To request, contact [support@quso.ai](mailto:support@quso.ai) or submit a ticket. 1. Go to **Billing & Plans** 2. Click **Cancel Plan** 3. Your plan remains active until the billing cycle ends FAQ Cancel Plan Jp *** ## Platform Navigation & UI We do not have these features available on the platform. You can find the New Project button in the top right corner of the screen. Alternatively you can also upload your videos, from the **home page**, simply **select the feature** you want to use: * **AI Clips** – Auto-generate short highlight videos * **AI Captions** – Add or edit captions * **Edit a Video** – Use the full video editor Each option includes a short description to help you decide. After selecting a feature, you'll be guided through the **upload process**. *** ## Troubleshooting Check: * Format: `.mp4`, `.mov`, `.webm` * File size: under your plan’s limit * Browser: try Chrome * Clear cache or disable extensions * If the issue persists, contact support — it could be a bug * The file may be too long * The server may be overloaded * Content may be unsupported (e.g., selecting the wrong language while uploading) * If the issue persists, contact support — it could be a bug Try again later or split the video. * Re-download with a stable internet * Make sure your device has storage * If the issue persists, contact support — it could be a bug * Check original video quality * Re-render if clips were low-res * If still blurry, contact support — it could be a bug *** ## Account Management * Click **Forgot Password** on the login page * Follow the reset link in your email * Check spam folder * Re-send the verification email from the login page * Double-check your email address * If the issue persists, contact support — it could be a bug 1. Go to **Settings → Security** 2. Click **Change Password** FAQ Change Password Jp * Visit \[[**quso.ai**](https://quso.ai)]\([**https://quso.ai**](https://quso.ai)) * Log in with your email or a linked Google/Facebook account *** ## Advanced & Developer Features Not at the moment. You can contact support to register your interest. 1. After editing, click **Schedule** 2. Choose the publish date/time 3. Available for TikTok, YouTube, Facebook, Instagram, LinkedIn, X (Twitter), and Pinterest. Go to the editor for the clip you choose: * Head to the templates tab * Select one from the stock templates or one of your saved templates FAQ Template Jp *** ## Support * Use the in-app **Help** widget * Email: [**support@quso.ai**](mailto:support@quso.ai) * Submit a ticket at the [Help Center](https://qusoai.frontkb.com/en/contact-us) *** # How Credits Work? Source: https://helpdesk.quso.ai/help/how-credits-work How quso.ai credits work. One credit per minute of uploaded video. What each plan includes, when credits reset, and how to add more. ## What are credits? Credits are the units used for video creation within quso.ai. Each minute of video you upload consumes one credit. For example, processing a 10-minute video will use 10 credits. Credits are only used when you upload a video. Once uploaded, you can edit, publish to social media, or download clips without using any additional credits. If you are on an **annual plan**, you’ll receive all your credits for the full 12 months upfront.\ If you are on a **monthly plan**, you’ll receive your credits one month at a time. ## Calculation of credit usage For **AI Clips, AI Captions, AI Writer** features credits are calculated by length of the imported video. For example, if your imported video is 42 minutes in length, you will use up 42 credits. * Videos less than 1 min are rounded up to 1 credit. (Eg, a 40-second video is rounded up and will use up 1 credit) * Videos with partial minutes are also rounded up to the nearest minute (Eg. 25 min 40 sec long it will use up 26 credits) For **AI Influencer & AI Text to Video**, the approximate length of the final video is the number of credits you will use up. Credit usage is always shown upfront before you start any processing or any deduction of credits. How Credits Work Cost Jp ## Credit Refunds Any credits deducted for videos or projects that did not process will be auto-refunded.\ If you are not happy with the output, you can reach out to us, and we will reimburse the credits for you. ## Do credits expire? Credits from your **base plan** expire at the end of each subscription period. * If you're on a **monthly plan**, unused credits will **not roll over** to the next month. * If you're on an **annual plan**, credits will reset at the end of the 12-month period. However, this **does not apply to add-on credits** purchased separately. These **do not expire** and can be used at any time. ## How do I get more credits? There are many different ways to get more credits: * **Adding Credits**\ You can add more credits to your plan anytime by clicking the **"Add Credits"** button located at the bottom left of the home page. Each credit costs **\$0.15**, though the price may vary based on your region. How Credits Work Billing Jp * **Upgrading Your Plan**\ Need more credits or additional features? You can upgrade to a higher-tier plan to receive more monthly credits along with access to all the benefits that come with that tier. * **Switching to an Annual Plan**\ Switching from a monthly to an annual plan gives you all 12 months’ worth of credits upfront—perfect for those who prefer to plan ahead or use more credits at once. ## How are credits consumed in my team workspace? Only the **team owner** can purchase a paid plan for the team. Once the plan is active, **credits are shared** across all team members. # Publish or Schedule Posts to Multiple Platforms Source: https://helpdesk.quso.ai/help/how-to-bulk-publish Post to multiple social media platforms at once from quso.ai. Set a description and hashtags per platform, then publish now or schedule. This guide explains how to publish or schedule your posts to multiple social media platforms directly from [Quso.ai](https://quso.ai) with just a few clicks. Once your video is ready, you can easily generate descriptions, upload thumbnails, preview posts, and schedule them for automatic publishing.